Technical Systems Analyst - contracting at Progress Residential!Technical Systems Analyst for the Procure to Pay project. Created current state mapping for all procurement, accounts payable, and invoicing processes.Created future state process and data flow maps for the procure to pay process which includes a new middleware application.Performed Gap Analysis and process deep dives with the various project teams.Conduct evaluations of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.Data Mapping from the current systems (Salesforce, Yardi) to the future P2P middleware system.Utilized Lucid for data and process mapping.Reviewed and scored vendor request for proposals.Participated in the vendor selection process.Utilized Jira for project tracking.

Ensure project deliverables are complete, accurate and delivered to the business.Performed on ServiceNow and Jira integration Project.Project managed Accrual and Recurring Journal Entries Project.Project managed ServiceNow tickets for multiple assignment groups.Facilitate weekly meetings with consultants to ensure progress and SLAs are met.Utilize SailPoint to manage consultant new hires, terminations, access, and SAP roles.Use SAP Business Client to research SAP accounts and roles.Created process and requirements documentation, test scripts and performed UAT for SAP GRC project.Create documentation for automated (BOT) recertifications, utilities, and miscellaneous projects.Major contributor for the Finance Utility Automation Project working with vendors and account payable department.Create process documentation to adhere to audit controls.Create and document business processes, functional and non-functional requirements.Create Visio data mapping and process flow charts for Concur, and Finance Best Practices.Create ServiceNow, SailPoint and ChaRm training documents for users.

Project Manager for the Clinic Server Refresh project.Monitor and ensure the project remains within forecast.Manage and reconcile procurement invoices and purchase orders.Infrastructure Project Manager for server build requirements, timelines and productivity on deliverables needed to support multiple business units, clinical, and enterprise environment platforms.Facilitator of the weekly Provisioning Build Request review meetings.Major contributor in creation of the Integration process and implementation of overall Solution Delivery processes.Modify and document process requirements throughout the various phases within SDM.Initiate and execute initiatives to improve the processes, procedures and tools utilized by the team.Partner with external and internal resources in requirements gathering and documentation.Supports the Network Operations Center and Operations Support – Service Transition Management (STM) Process.Partners with Davita IT application and infrastructure teams to ensure all monitoring requests and run books are complete.Create and update the ServiceNow MRA Knowledge Base - STM Landing Page and KB Articles.Create Project Plans for each application within the STM process.Create and modify the application run book template.Create and present monthly metrics.Maintain the STM SharePoint.Training of Service Delivery Managers on STM.Ensure application and server monitoring are sufficient.Provide accurate estimates of effort and timelines for the completion of assigned tasks.Create and track approval tickets.Support Davita IT as the project manager/primary contact for questions and concerns regarding the run book and proper application and server monitoring.Use advanced knowledge of processes and systems to create process and policy documents.Initiate and execute initiatives to improve the processes, and tools utilized by the team.

Support Back Office Intake and Operations.Manage data to support labor capacity models.Maintain the Access database for project assessment data for project labor sizing, estimates, and change requests.Provide resource capacity planning and management for an organization with 300+ resources.Use advanced knowledge of processes and systems to support project intake feasibility.Assess with estimates of impact (effort and timeline).Document procedures and policies.Provide accurate estimates of effort and timelines for the completion of assigned tasks.Support assigned business areas as the IT primary contact for questions and concerns regarding back office system and processes, as appropriate.Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team.Review deliverables and provide input for other analysts.Partner with external and internal resources to clarify information requests and appropriate responses.

Liaison between the business and internal information technology.Spares Inventory Management System (SIMS II) functional analyst.Change Management Sox Control Performer.Create test plans and lead User Acceptance Testing activities.Lead and attended Joint Application Design (JAD) sessions.Creates and documents application requirements.Develop reports and SQL queries based on customer requirements.Build and execute relational database SQL queries in order to test developer code.Performed data analysis using TOAD.Data mapping and data transformation. Data transformation converts a set of data values from the data format of a source data system into the data format of a destination data system.Experience with Footprints - help desk call-tracking software.Participates in the selection of subcontractors and resources needed to fulfill the business requirements.Ensures compliance to federal regulations and company policies are followed and adhered to.Manages stakeholder relationships, process improvement, Agile, software development lifecycle and Lean Software practices.Functional analyst lead and project manager for the heritage BDS Material Procurement System (MPS) Philadelphia and Wichita conversion projects.MPS lead focal and project manager for the Philadelphia archive and purge activities.EPACS (Puget Sound conversion) conversion coordinator and communication focal.EPACS subject matter expert on Supplier Management Electronic Filing System.Initialized a troubleshooting guide for MPS functional procedures.Systems Analyst, administrator, and trainer for the ecommerce Travel Reservation Internet Processing System (TRIPS).Implementation and customization of COTS product.Conduct enterprise wide TRIPS training classes. Trained over 5,000 users. Created all training material.Managed the TRIPS call center.Utilized Six Sigma techniques such as Business Process Mapping and Check Sheets.