Responsibilities included processing new memberships, assisting members with login issues and questions, canceling memberships and processing refunds. Also responded to member emails and processed purchases of services from network contractors. Additionally, assisted with any and all other member related issues.

Duties included processing appraisal orders and payments, dealing with lender clients and appraisers. Worked for specific high profile clients with above average requirements for their appraisals, assuring their policies and procedures were followed. Also worked on special projects as needed.

Responsibilities included oversight and supervision of customer service department employees, responding to customer complaints, taking necessary measures to ensure customer satisfaction, maintaining database for pickup and drop-off addresses and frequent callers, preparing and submitting weekly reports for customer service department as well as weekly on-time reports, recommending changes for improving service to customers, reconciling credit card transactions, taking customer orders… Show more Responsibilities included oversight and supervision of customer service department employees, responding to customer complaints, taking necessary measures to ensure customer satisfaction, maintaining database for pickup and drop-off addresses and frequent callers, preparing and submitting weekly reports for customer service department as well as weekly on-time reports, recommending changes for improving service to customers, reconciling credit card transactions, taking customer orders, calculating price quotes, receiving and forwarding leads for prospective new customers, and other general office and supervisory duties. Show less