Performing skill building activities listed in the Person Centered Plan, such as: Daily and community living skills, socialization skills, adaptation skills, development of leisure time interests/activities and logisticsModifies and adapts activities to meet the individual needs of a clientObserves, evaluates and documents member behavior, abilities, performance and progression during activities and provides written and verbal reports to QP and treatment team membersUses non-violent crisis intervention to defuse hostile or aggressive behaviorTeam player that collaborates with others to ensure that the client’s needs are being metInteracting with clients frequently, help with creating a pleasant, clean, and safe environment Participates in the development, implementation, and ongoing revision of the Person Centered Plan and crisis planCommunicates the client’s progress and the effectiveness of the strategies and interventions to Assist the team leader as outlined in the Person Centered Plan.Update and Reauthorize Person Center PlanSupervise 10-16 clients at a time

Facilitate groups of people with substance abuse issuesData entry/ billing/ take and post paymentsMedical terminology/ pharmacy terminologyAssist with audits of clients files Order needed materials for groupsEnsure all incoming and outgoing client files follow company’s guidelinesFollow all State, Federal and HIPPA regulated SOP’sRegistered with the North Carolina Substance Abuse Professional Practice BoardAttend all clinical supervisionProvide input on client care and wellbeingEnsure all clients stay in compliance with group rules Supervise a group of 8-12 peopleProvide information on how to reduce and sustain from using illegal and legal substance in an abusive way

General supervisory duties which includes supervising a small group of carriers and/or clerks in the performance of distribution, and delivery mail and general mail processing,

Performing skill building activities listed in the Person Centered Plan, such as: Daily and community living skills, socialization skills, adaptation skills, development of leisure time interests/activities,Management skills, wellness education, education on substance abuse, Support counseling services, and to assist as needed with Quality Improvement efforts, Attend and provide input in the Person Centered Plan, worked after hours if needed,Assist QP with quality improvement and quality assurance efforts, understand and ensure compliance with Universal policies and procedures.Complete all mandatory training and updates. Assist QP with internal audits of consumer charts; comply with all local, state, federal and national accreditation standards as directed.

Assisted with customer billing,Supported company payroll and accounting departmentsCreated and maintained company policiesAssisted with audits of consumer filesMaintain inventory of agency forms and suppliesFile all client paper work in clients charts, ensured all client paper work had client’s Medicaid identification number present Created, maintained and updated filesEntered, maintained and updated data in company databaseScanned authorizations for Medicare approvalGather authorized chart data for releasing to requesting agenciesReviewed incoming information for accuracy and completenessUpdated medical recordsEnsured all incoming and outgoing documentation followed company SOP’s. Provided copies and updates as needed,Provided support to the lead office assistance, human resources and receptionist by acting as back-up as needed,Assisted in training all new employees,Provided customer support to field agents.

Accurately and appropriately captured and recorded data from online customersWork independently to clear E-Commerce billing queues and service ability queues daily.Compile data from reports on e-commerce administration site to measure and report on e-commerce activity that corresponds to ongoing marketing campaigns and activitiesAssist with daily review of installation time frameProvide support to e-commerce customers through e-mail communications Act as a project manager for assigned projectsMaintain a working knowledge of and ensure compliance with applicable company standard operation procedures (SOPs)

Identified customers technical needsProvided solutions to the needs of the customerAnswered incoming calls including customer billing questionsCommunicated pertinent information on customer issuesArranged cable installation services for engineers