Pamela Wright Email & Phone Number

I am presently at the Philadelphia Eagles at Lincoln Financial Field I supervise a group of 20+ to make sure our guest have a safe clean and friendly venue and make sure that my team are collecting tickets for our floor level and grade my staff on their duties of each event treating customers with world class customer service

Manage Guest Services program that fosters a safe and enjoyable experience for allguests. Provide immediate responses to customer questions & concerns. Recommendinitiatives to enhance customer service & event operations. Manage the recruiting,hiring & training of the part-time Event Staff and Concierge Staff. Manage thecontractual relationships of the stadium's event security and parking services providers.Manage the game day evaluation programs including "Voice of the Fan", "SecretShopper" and "Quality Control Programs". Motivates team members to accomplishorganizational goals by building trust, keeping word, commitments and promises. Workswith other departments to accomplish organizational goals. Exercises excellent judgmentby making sound, well-informed, effective and timely decisions.

Consistently demonstrated superior customer service skills by displaying outlined servicebehaviors. Maintained an upbeat and positive attitude, created positive energy withgestures and sustained enthusiasm from one interaction to the next. Created anatmosphere of luck and celebrated guest's wins. Built relationships by greeting guestswith a warm, friendly verbal greeting. Anticipated needs and provided fast, flawlessservice. Checked for satisfaction and effectively resolved service breakdowns when theyexisted. Provided a warm farewell and thanked guests for visiting. Conducted assignedgame according to procedure. Exchanged cash for gaming chips according to procedureControls. Informed the Casino Games Supervisor of any request or unusual play. Issuedto customers the proper amount of gaming chips after completion of the creditauthorization procedures.

Handled sales, service and loans, develop sales strategies for maintaining existing clients also analyze situations from client's perspective with the goal of achieving results

Handled sales and service requests from the financial center's walk-in traffic. Servicedloans and developed sales strategies for maintaining & further penetrating existing clientrelationships including pre-call planning and post-call follow-up activities. Madeproactive sales calls to existing & prospective financial center's customers. Analyzedcustomer's financial situations & recommended goals which were in the best interest ofthe customer and Wachovia Bank.

West Chester Pa

Responsible for sales of luxury vehicles, performed demonstration of vehicles also assisted General manager in Team Meetings and reports

Responsible for the sale & demonstration of the regular and luxury vehicles as well asexplaining all aspects relating to the vehicles. Assisted the General Manager with teammeetings and reports.

Managed a team of three assistants. Responsible for sales revenue of hotel rooms,catering space for corporations and tours of the facility to showcase the property.Partnered with the Convention Business Bureau to sell convention space in conjunctionwith hotel space.

Managed a team of five assistants. Responsible for sales revenue of hotel rooms,catering space for corporations and tours of the facility to showcase the property.Supervised catering events & the data entry of hotel event information.

Responsible for hotel rooms and catering space revenue. Managed several opencontracts with professional sports teams, The University of Pennsylvania andgovernment agencies.

Diploma, Aademic

Education record