Pamela Adigwe Email & Phone Number

Nigeria

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Managing a team of twelve members and ensuring that WE always meet up with the stipulated SLAs.

Nigeria

• Receiving in bound calls as well as assist customers’ who have specific enquiries• Provide personalized customer service of the highest level• Making sure customers are satisfied with their products or services • Troubleshooting all customers complains about products and services• Build customers’ interest in the service and products offered by the company• Update the existing databases with changes and the status of each customer/prospective customer• Display time flexibility towards shifts as per floor requirement.

Nigeria

• Making of travel and logistics arrangements including hotel reservations, arranging meeting venues etc.• Keeping record of company stock• Perform Receptionist Services e.g. received and directed calls, responded to enquiries etc.• Drafting of official mails to clients• Handling of all filing systems including safekeeping of confidential records.

Nigeria

• Answering customers enquiry• Follow up with customers on phone• Receiving of visitors and answering of phone calls• Provide information for customers about the company services• Making sure customers are satisfied with their products or services