Pamela Glick Email & Phone Number

Surprise, AZ, US

• Lead Mindset program delivery organization by ensuring projects are delivered to meet customer expectations and Mindset solutions delivery best practices. This includes defining key deliverables, resource models, Agile.
• Collaborate with account executives, principals, delivery leads, scrum masters and project team members to deliver solutions to clients
• Work collaboratively with larger clients to manage multiple projects are delivered with Mindset delivery methodology
• Partner with clients to enable strategies and organizational goals leveraging collaboration, SAP technologies and expertise in program governance and management
• Develop and manage project scope, schedule, workstreams and resource needs for SAP process manufacturing implementation
• Manage team of onshore and offshore resources gathering requirements, defining design, configuration, development, training and support

Greater Minneapolis-St. Paul Area

• ITSM IMPLEMENTATION CONSULTANT, CHS Inc.
• Lead consultant evaluating current state ITSM environment at CHS, Inc. Assessment included evaluating people, process and technology. Assessed existing ITSM software implementation for fit-for-use and provided.
• Owned RFP process for selection and implementation of ITSM software and partner by developing requirements, use cases, demonstrations and evaluation criteria.
• Developed current state architecture and processes in preparation of transition. Proposed future state architecture in collaboration with process owners and architect.
• Established communication plan including channels and audiences in preparation of ITSM changes for the CHS IT organization.
• Led ServiceNow implementation with implementation partner to ensure CHS requirements met, assisted setting up a CHS product team to manage the IT Support & Service product, coordinated organizational change management.

Red Wing, Minnesota

• Supported finance and ERP business systems teams through detailed requirements gathering, system monitoring and ad hoc reporting.
• Collaborated with external software vendors to complete data mapping, testing and deployment of integrations with enterprise systems.
• Led robotic process automation (RPA) pilot for three processes to reduce inefficient time in data entry processes

Eagan, MN

• Responsible for ensuring SAP solutions and roadmaps align with business strategy of multiple business lines
• Developed strong partnerships with key executives, enterprise project management team, customers and vendor partners to effectively direct projects and deliverables
• Responsible for ensuring standard, shared business process integration in SAP including ECC, CRM, EWM and SAP Bolt on products.
• Effectively partner with organizational change management, technical & business leaders and analysts to deliver best in class software solutions and processes to support business strategy.
• Successfully built team of business analysts, establishing standards and developing talent to support business unit process and system enhancements
• Directed command center for support of nine site locations going live through clear communication, defined issue priorities and resource assignment

Eagan, MN

• Key business analyst on team to review major ERP systems and select an ERP system for implementation at Patterson Companies, ultimately selecting SAP for end to end business support in sales and distribution
• Created detailed business process maps for as-is and to-be business process states, used to create business requirements for new ERP solution.
• Defined business requirements for complete end to end processes across six value stream areas in support of moving Patterson processes from custom legacy to SAP package
• Contributed to comprehensive data migration strategy from Patterson Companies legacy systems to SAP including data cleansing, extraction, transformation and loading.

• Directed project work and deliverables for team of business systems analysts
• Conducted interviews, hiring selection and onboarding for business systems analysts at Patterson.
• Managed a team of business systems analysts including performance reviews, one-on-ones and team coaching.
• Supported employees on major projects through knowledge transfer, project coordination and resource alignment
• First point of contact for concept projects to create and gather estimates, create business analysis plan and provide solutions to business process requirements.
• Work with business executives to create business plans, initial requirements and scope out system solutions.

St. Paul, MN

• Worked with developers, quality assurance and business to design, test and deploy system enabled business solutions in a variety of technologies.
• Managed large scale ecommerce site build & deployment for 10 different work streams from requirements through go live and support.
• Designed and authored both business and technical specifications for 2 of Patterson's top selling ecommerce websites (www.pattersondental.com and www.pattersonveterinary.com). Launched new sites in 2010 and 2011 with.
• Participated in bringing Agile methodology to Patterson through initial training, implementation of backlog management, sprint planning/execution and scrum
• Developed both business and technical requirements for migrating product and vendor maintenance legacy applications to Delphi based client application. Successfully migrated business to new application with no business.

• Design, test and implement projects for enhancements and fixes utilizing project management methodology
• Implemented and managed successful upgrade to Business Objects XI from Crystal Reports 2008
• Effectively communicate multipart technical requirements to variety of audiences
• Maintain positive client relationships with student loan lenders while gathering business objectives and requirements for projects
• Troubleshoot and resolve issues reported with websites and client user interfaces working collaboratively with developers and business analyst team

Mba, Mis And Business Administration

Bachelor, Mis, Business Administration