Manage a team of eight Quality Assurance Analysts who were responsible for manual testing, Manage a team of eight Quality Assurance Engineers who were responsible for automation coding. Five different products - .NET, Java/JSP, On Premise, Azure Cloud, AWS Cloud Responsible for making sure deadlines are met for software releases, patches and hotfixes. Responsible for resource management for testing coverage of my five products. Responsible for Employee Annual and Semi-Annual Reviews via ADP. Responsible for reviewing and submitting Timesheets, Time off Requests via OpenAir. Responsible for writing Process Docs to improve the quality of our testing, as well as development processes. Team Lead > Assistant QA Manager – February 2017 – January 2021 Same Responsibilities as QA Manager Senior QA Analyst – January 2013 Trained and mentored the new QA Analysts. Responsible for testing the enhancements and defect corrections to existing and new applications for various products. Ensured new application functionality and enhancements by developers met the business user’s requirements. Worked with developers and business users to resolve understanding and issues. Wrote test cases and test plans to support the system testing and user acceptance testing effort.

Manage a team of six Quality Analysts who are responsible for testing our company's software. (Three different products - one Delphi, two .net.)Manage a member of the Tech Comm team who is responsible writing release notes for all software releases, as well as User Documentation.Responsible for reviewing Work Items and assigning them out to the QA Analysts for testing.Responsible for making sure deadlines are met for software releases, patches and hotfixes.Responsible for creating the testing builds, tested by the QA team.Responsible for creating the production executables and scripts to be deployed to the clients.Responsible for reviewing automation results on an in house tool.Responsible for managing the test case repository - QA Complete.Responsible for packaging and deploying releases and make them available to our customer base.Responsible for managing SIT (System Integration Testing) which includes efforts from the BA's, Customer Support personnel, and clients. Software Skills:Outlook, Word, Excel, Power Point, Snag It, Visio, TFS (Team Foundation Server - Work Item tracking, Code and Build management Tool), GRM CustomCAMA (Government Revenue Management - Delphi code), Real Property Valuation (.net), Personal Property (.net), QA Complete (test case repository), Test Complete (automation scripting

Manage Helpdesk Analysts who are responsible for call processing, ticket creation and password resets.Responsible for making sure deadlines are met for Work Orders and Helpdesk Tickets. Constant communication with the business users on status of Work Orders and Helpdesk Tickets. Responsible in taking any Helpdesk escalations.Project Manager for Connextion's one technology-only client. Facilitate client meetings, manage change controls, assist in creating and documenting the client's change control process and business processes, manage the client's helpdesk tickets and escalations.Developed the Business Processes for the Helpdesk and fully documented the processes.Developed the Change Management process for all Connextions business users and documented the process.Developed and documented Work Order Processes for all Connextions business users.Responsible for client contact - internal and external - liaison between the IT department and the Operations departments. Provide analytical troubleshooting to assist the developers in fixing reported user issues.Review, correct and assign tickets created by the user Web interface. Facilitate the weekly Helpdesk Ticket and Project Management joint team meeting.Produce the weekly Jira Helpdesk ticket report and update the Senior Executive Management team on the ticket report.Jira report expert, responsible for producing any Jira report requested by anyone in the company.Jira Administrator, including the creation of projects, users, workflows, custom fields, and the control of users' permissions.Floor support to our business users during system implementations.Provide Helpdesk Analyst training so analysts are able to determine if issues are an end-user issue or system issue. Provide analyst training on the newest system, bConnected, the Administration tool for bConnected, and Siebel.Escalation point for any Helpdesk issue, on-call 24/7 for availability.

Supported Connextions as the only QA Analyst for two years. Led the creation and development of the QA Department at Connextions. Trained and mentored the new QA Analysts when they were hired.Worked with business users on understanding new requirements and enhancements to software. Responsible for testing the enhancements and corrections to existing and new applications for various business units. Ensured new application functionality and enhancements by developers met the business user's requirements. Worked with developers and business users to resolve understanding and issues.Wrote test cases and test plans to support the system testing and user acceptance testing effort. System testing included Siebel applications, bConnected software (A Process Modeler) and Web based applications. Test Lead for a Web Redesign Project for BCBSFL and provided support when the project went into Production. Wrote trouble shooting documents for the bConnected Platform for future releases. Software Skills:Jira, QaTraq, Siebel 7, bConnected Software, Outlook, Word, Excel, Power Point, Snag It, Visio

Various positions with increased responsibilities in Business and Residential Customer Service resolving customer concerns via incoming calls and written correspondence.Responsible for testing enhancements and corrections to existing applications and as well as new applications for various business units. Required to write test cases and test plans prior to testing. Sole testing responsibility for two IUI applications, Siebel, and various Web applications used by the Sales and Customer Service business units. Tested AS400 system with team of five testers.Set up a test lab environment for IUI testing. Created a regression test suite of cases for IUI. Ran regression tests during every release cycle, on average every two weeks. Tested IUI projects running on UNIX / RS6000 boxes. Worked with development, business analyst, and system analyst team on new implementation and enhancements.Conducted performance testing on the new implementation of Siebel Sales for remote offices.