Pamela J. Email & Phone Number

The Woodlands, Tx

Houston, Texas Area

Provide advance and diverse HSE support to include, SAP contracts, Toxicology service entries, requisitions, invoices, and critical records for Product Safety and Toxicology. Promotes Business Records Retention by providing direction and coaching with Corporate HSE, and demonstrates the importance of safety 24/7.

Conroe, Tx

Team Lead to site staff to include coaching, training and auditing transactions. Provide HR support in areas of staffing, recruiting, benefits, performance management, headcount/comp. reporting and employee relations.

Executed marketing communication plans to support marketing managers and product specialists in achieving corporate goals. Launched Internet for polyethylene and polypropylene. Oversaw relationships with advertising agencies, designers, writers, fulfillment houses and suppliers to implement marketing as well as communication plans. Reduced advertising costs by eliminating printed brochures. (4/2005 -03/2006)

Held responsibility for customer complaints Traction process, including process ownership and resolution of issues in timely manner to clients’ satisfaction. Facilitated customer loyalty and confidence through online order system. Coordinated activities with customer contact team to resolve Orders Online (OOL) challenges as well as recommend online initiative plan. Coached and trained employees. Analyzed trends to reduce logistics cost. Increased online usage. (4/2006 - 1/2009)

Managed clients’ budget for development of communication tools/tactics, including creative development of brand, newsletters, brochures, data/MSDS sheets and graphics for trade shows. Served on numerous teams, including Malcolm Baldrige Award application process, Annual Business Meeting, Customer Conference, Communications Improvement, Customer Satisfaction, Extranet, Finance Quality Recognition, Crisis Communications, Public Relations, Employee Communications Committee, Tech Center Quality Recognition, Manufacturing Facility Open House, Go Texan Day, Company Picnic Committee and Treasurer for Soltex Credit Union. (06/2000-03/2005)

Provided administrative and technical support for polyethylene sales and finance teams, including senior managers and direct reports. Maintained variable pay data and revised quality charts for senior executives. Streamlined and identified SAP processes and applications. Served as liaison for trade shows, workshops and customer events. (05/1995-05/2000)