Pamela Latta Email & Phone Number

Client Relations 🌟Customer Focused 🌟 Results Driven 🌟 Relationship Building 🌟 Who am I? 🌟 My background illustrates 20 years of proficient client support roles with hands-on experience managing assigned client portfolios, leadership roles, team building, mentorship and liaising between clients and organizational teams to build loyalty, rapport and long-term relationships with the understanding of company's goals and objectives. I deeply understand the art of negotiation, conflict resolution, contracts and the willingness to learn.As an Agricultural Client Engagement Specialist with TKXS Inc., I was charged with documenting through an established process for resolution with appropriate resources as well as document Voice of Customer (VOC) of user experience to share internally with internal and client stakeholders. I was also responsible for effectively capturing and communicating improvement opportunities to inform future support as well as followed proper documentation procedures of all inquiry types for metric reporting purposes.As an Account Service Coordinator with Extended Stay America, I was tasked with possessing a fundamental understanding of accounting, revenue management, guest relations practices, and policies in order to provide service in these areas effectively for the client. I also supported 4 National Sales Directors, on the West Coast, assigned to Tier 1, $1M or more and Tier 2, $500K or more accounts to ensure that all client interactions were professional, timely and contributed to enhanced customer loyalty to ESA. I prepared and participated in quarterly account reviews with all of my properties and clients as well as provided exceptional customer service.During my time as the Site Coordinator of The Lash Group-Aerotek Staffing, I was charged with reviewing information given and faxed to the physician in order to notify them of updates and changes made to benefits as well as maintaining computerized information systems and participated in their development so as to improve efficiency within the unit.

Listed skills include Sales, Customer Satisfaction, Hospitality Industry, Account Management, and 25 others.

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  Central Piedmont Community College

  Human Resources Management-Continuing Education Program