HSBC July 2003 – July 2019Anti-Money Laundering Investigation Analytics, Arlington Heights, IL, March 2017 – July 2019Responsible for evaluating transactions, customer relationships and account information provided by multiple sources based on established protocol for purposes of improving automated detection capabilities, optimizing detection scenario thresholds, and identifying potential emerging AML, BSA and TF trends.• Research large data sets to validate FCC Alert Model and determine if alerts were working as designed.• Conducted Quality Control review on 25% of completed events for accuracy and 100% of escalated events.• Leveraged internal and external sources to determine if the Negative Media Alert would expose the company to reputational or financial risk.Analyst Business Consultant, Elmhurst, IL, February 2009 – March 2017The position required a high level of expertise of processes and systems used to support multiple departments which led to the success of meeting regulatory delivery timelines.• Identified and resolved process gaps to ensure compliance with internal and external guidelines.• Developed, revised, and implemented procedures that minimized operational risk.• Trained and managed project testers while monitoring accuracy.• Resolved corporate complaints associated with loan modification requests.• Conducted peer training that led to improved quality and reduced processing time.Centralized QAC, Elmhurst, IL, January 2008 – February 2009Confirmed completeness and accuracy of loan documents to ensure seamless resale of loans to investors. • Reviewed legal loan closing documents for accuracy.• Resolved documentation errors based on investor guidelines to ensure sale of loans.• Published dashboard reports to senior management.

Extensive experience developing and implementing procedures to minimize operational risks. Lead project testing initiatives, training employees, and Quality Assurance auditing.Identify and resolve process gaps to ensure compliance with internal and external guidelines. Developed, revised and implemented operational proceduresCreated test case scenarios to establish technical solution to satisfy business requirementsTrain and lead project testers, monitor test results, Reported defect information promptly as well work with the team assist in retestingRevised testing priorities to accommodate the dynamic nature of projects to meet deliverable timelineReviewed and validated documentation for loan modification decisionsResolved corporate complaints associated with loan modification requestsConducted peer training to improve quality and optimize processing time

Reviewed legal loan closing documents to secure compliance with investor guidelinesResolve documentation errors to guarantee loan sale to investorPublish dashboard reports to senior management Coordinated best resolution option between customers, branch office and investor

Generated loan closing documents for MBNA, Decision One and HSBC real estate accounts.Reviewed closing documents for accuracy prior to funding.Liaison between IREP, Notary and customers to correct errors.Reviewed 100% of loan closing documents prior to imaging to guarantee 0% error rateNominated and completed 12-week HSBC Management Advanced Training Program while a Front End Collector