- Oversees the day-to-day operations of the clinic, managing staff, ensuring compliance with regulatory requirements.- Direct report under the CEO and doctor of the clinic. Responsible for medical assisting team, finance, reception, embryology, and laboratory personnel.- Develop and execute short and long term strategic operating plans and KPIs. Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures.- Expense oversight and contracting to ensure financial performance and revenue growth goals for clinical and administrative operations.

• Team lead for check-in, check-out, and back-office within large multispecialty faculty practice (Urogyn, MFM, Gyn Oncology. Family Planning)• Development departmental manuals and protocols for central workflows• Coordinates the departmental training, and new hire orientation for new and current administrative staff.Serves as subject matter expert in the use of the EMR system for administration, providers, and clinical staff.• Implementation of outsourced new system provider on call scheduling – Qgenda• Development of central External Cephalic Version request system and workflow across multi-location OBGYN department. • Liaison for 10+ maternal fetal medicine providers who are steadily growing in number through coordination with back-office staff. • Troubleshoot patient interactions while working in collaboration with units – Labor and deliver, and Ultrasound – to facilitate diagnostic proceedings and promote patient experience.

• Confirm and registers patients within the practice management system. Completes full registration and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.• Oversees daily work flow of the clinical area and escalates issues. Provides back-up coverage for other staff members including secretarial support to physicians and practice administration.• Assists with the training of new staff members in the practice’s operations and systems.• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient’s responsibility for payments• Receives, sorts and distributes mail. Initiates and prepares written correspondence as needed and based on functional needs. Answers phones, responds to inquiries and triages calls to appropriate personnel.

• Managed business by overseeing number of departments, sales and payroll, scheduling, and strategically planning for work areas• Leader on Duty multiple times week responsible for all sales activities and store operations• Managed a team of over 50 employees to improve performance and ensure optimal guest experience • Interaction with guests and team members throughout the store, ensuring that the business is running optimally• Trained employees on register, store machinery, guest services, backroom logistics, merchandise counts, and corporate merchandising layouts

• Spearheaded 15 service initiatives amounting to over 330 hours of community service • Partnered with organizations such as Be a Match, St. Jude, American Red Cross, Habitat for Humanity, Project BOOST to identify and engage in service opportunities • Organized a campus tour and professional panel for 100 elementary and middle school aged students • Spearheaded a charitable banquet which raised $2,000 for the medical treatment of a child with High Risk Acute Lymphoblastic Leukemia

• Provided support for senior-level staff of the Campus Residence department • Answered and directed the main phone line related to student affairs• Supported daily office operation by opening and closing the office • Managed the budget forms for 20 different residence halls• Maintained detailed records of key inventory for rooms across campus

• Developed a positive living environment for the 50 residents of the dormitory hall • Collaborated with the 6 other RA’s and Residence Hall Directors to enforce dormitory policies• Marketed and led student centered programs to address the social and academic needs of students• Assisted in the selection, evaluation, and training of incoming RA’s• Collaborated with orientation staff on freshman opening week activities • Communicated with different entities such as counseling, maintenance and campus security

• Gained a significant knowledge base of different spheres of the company through a comprehensive training program• Managed a team of over 50 employees to improve performance and ensure optimal guest experience • Trained employees on register, store machinery, guest services, backroom logistics, merchandise counts, and corporate merchandising layouts• Met with supervisor on a weekly basis to gather feedback on personal and store performance