Pamela Owens Email and Phone Number

Plan, coordinate, administer, direct and evaluate the work of the Police Telecommunications Center; Assist with the development and implementation of goals, objectives, policies, procedures, strategic plans, programs, and work standards for the division.Provide a full range of administrative support to management staff; assist in the development and maintenance of effective management/employee relations; direct, prepare and present staff reports, correspondence, and public awareness… Show more Plan, coordinate, administer, direct and evaluate the work of the Police Telecommunications Center; Assist with the development and implementation of goals, objectives, policies, procedures, strategic plans, programs, and work standards for the division.Provide a full range of administrative support to management staff; assist in the development and maintenance of effective management/employee relations; direct, prepare and present staff reports, correspondence, and public awareness materials.Develop and implement management systems, procedures, and standards for program evaluation. Monitor and evaluate the quality, responsiveness, efficiency, and effectiveness of service delivery methods and procedures. Ensure compliance with policy, procedures, and accreditation standards.Manage the development and implementation of inspection programs to include, but not limited to, department equipment and facilities, and correcting any found deficiencies; conduct a variety of organizational and operational studies, and investigations and recommend modifications to programs, policies, and procedures as appropriate.Oversee the selection, training, motivating, evaluating, recognizing, and disciplining of division personnel; manage communication-specific training and development programs.Assist with the evaluation, preparation, and administration of the division budget.Plan and coordinate department communications during inter-agency operations involving special events, emergency management, special projects, and unusual occurrences.Create, analyze, review, and distribute departmental reports. Assess division and departmental needs, make recommendations for departmental changes, and make divisional changes as necessary.Serve as the Terminal Agency Coordinator (TAC) for the Texas Crime Information Center (TCIC) and the National Criminal Information Center (NCIC). Provides liaison to State and Federal FCC officials. Show less

Answers emergency lines and requests for University of Texas Police-Houston service.Coordinates and dispatches assigned University of Texas Police-Houston personnel and resources during emergency situations using immediate radio communication. Monitors locations and activities of University of Texas Police-Houston personnel.Enters call information into Computer Aided Dispatch (CAD) systems and national, state and local databases and secures confidential, privileged and… Show more Answers emergency lines and requests for University of Texas Police-Houston service.Coordinates and dispatches assigned University of Texas Police-Houston personnel and resources during emergency situations using immediate radio communication. Monitors locations and activities of University of Texas Police-Houston personnel.Enters call information into Computer Aided Dispatch (CAD) systems and national, state and local databases and secures confidential, privileged and sensitive law enforcement information in accordance with appropriate statues and/or government policies and procedures.Monitors CCTV for situations indicating a need for a law enforcement or security response.Complies with the mandated use, operation and management of telecommunication and law enforcement computer systems Show less

Dispatched law enforcement, fire and rescue personnel through the use of a multi-channel radio systemMaintained constant communication with all field unitsReceived and responded to incoming phone lines and 911 emergency calls. Directed citizen inquiries and non-emergency calls to the appropriate agency or organizationObtained computer information and disseminated to law enforcement personnelSent and received teletypes to and from related… Show more Dispatched law enforcement, fire and rescue personnel through the use of a multi-channel radio systemMaintained constant communication with all field unitsReceived and responded to incoming phone lines and 911 emergency calls. Directed citizen inquiries and non-emergency calls to the appropriate agency or organizationObtained computer information and disseminated to law enforcement personnelSent and received teletypes to and from related agenciesNotified public works personnel after hours and on weekends of calls for serviceMaintained and updated NCIC/TCIC files and entries. Show less

Provided police and administrative personnel with criminal backgrounds and research to help with investigations, information on individuals being considered for employment, traffic requests, department complaints, etc. Answered and responded to emergency (9-1-1) and routine calls via telephone and radio, dispatch Patrol Officers as required or route calls to Administration, Supervisors or Detectives as requested. Answered emergency (9-1-1) calls for the City of Bellaire… Show more Provided police and administrative personnel with criminal backgrounds and research to help with investigations, information on individuals being considered for employment, traffic requests, department complaints, etc. Answered and responded to emergency (9-1-1) and routine calls via telephone and radio, dispatch Patrol Officers as required or route calls to Administration, Supervisors or Detectives as requested. Answered emergency (9-1-1) calls for the City of Bellaire Fire Department and dispatch Fire Department personnel as required. Received complaints, requests for service and requests for information from the public via in person or fax and respond appropriately and in a timely manner. Ensured proper disposition of all incoming requests in a timely manner. Maintained constant communication with all field units. Maintained and updated NCIC/TCIC files and entries. Obtained and distributed NCIC/TCIC information for police personnel. Maintained and updated information in all files kept by the division in order to facilitate orderly communications among the various divisions. Developed positive relationships between the public and the police department through professional courteous service. Show less

Supervised, counseled and supported members of the Communications Division byconducting one on one discussion, recommending problem-solving strategies and encouragingteam-work.Scheduled daily shift assignments and training by reviewing time off and trainingrequests. Arranged for shift coverage when a team member was absent. Keep up to date records on operators trainingTrained new officers on the use of the Harris County RadioManaged the Harris County… Show more Supervised, counseled and supported members of the Communications Division byconducting one on one discussion, recommending problem-solving strategies and encouragingteam-work.Scheduled daily shift assignments and training by reviewing time off and trainingrequests. Arranged for shift coverage when a team member was absent. Keep up to date records on operators trainingTrained new officers on the use of the Harris County RadioManaged the Harris County Radio system/equipment for our agencyConducted basic diagnosis of communications/dispatch equipment malfunctions and contactedappropriate personnel to repair malfunctions. Analyzed dispatch traffic load and assigned personnel to adapt to work load. Reviewed time sheets for accuracyDevelop Standard Operating Procedures for the Communications Division Show less

Assisted citizens in need by gathering information using multi-line phone systems, TDD andother communications equipment, answering 911 and non-emergency phone calls for Police,Fire, EMS and others, using the CAD (Computer Aided Dispatch) system to enter and retrieveinformation, processing and forwarding calls as required using computer and phone systems. Provided Police and Fire dispatch services by maintaining radio communications, broadcastinggathered information to… Show more Assisted citizens in need by gathering information using multi-line phone systems, TDD andother communications equipment, answering 911 and non-emergency phone calls for Police,Fire, EMS and others, using the CAD (Computer Aided Dispatch) system to enter and retrieveinformation, processing and forwarding calls as required using computer and phone systems. Provided Police and Fire dispatch services by maintaining radio communications, broadcastinggathered information to Police and Fire personnel based on needs of the request for service.Verified, recorded and relayed information from Police and Fire personnel in the computer systemand other records.Operated State and Nationwide computer systems, including SETCIC, TLETS and NLETS, bymaintaining and retrieving information in the database.Maintained records, logs and filing systems as required by departmental policy, law, or otherrule or directive.Served as a communication link in Emergency Management events such as natural disasters,etc.Received mid-level training and/or advanced training in Telecommunications operations andprocedures.Performed other such duties as were necessary for the efficient operation of the division and/orshift as defined by the senior dispatcher on duty, Public Safety Dispatch Shift Supervisor, orother superior officer.Trained new employee and assisted with the development of the Employee Training Manuel. Show less