Pamela Smit Email & Phone Number

Amsterdam, NH, NL

Variety of activities, projects and clients, helping the transition to a more sustainable, just and regenerative world. Some roles: * Projectmanager * Communications Lead * Communications & Social Media manager* Content Production

Planning and executing communications strategy and activities for several EU Horizon funded Projects focused on innovation, sustainability and gender equality

Collaborative Business Innovation Consultancy startup to accelerate positive impact, sustainability and climate action in organizations* Research and development of overall business strategy, value propositions and marketing communication* Leading and participating in design sprints and strategy sessions, facilitating workshops with multiple stakeholders.

Den Haag

Strategy development & Implementation * Clarifying Business Purpose & Why * Customer / user persona mapping* Customer journey & touchpoint mapping* Brand & Marketing Strategy * Content strategy development & Creative Concept creation* Events, conferences & trade exhibitions; development, management & production Workshop facilitation & inspiration sessions.

Rotterdam Area, Netherlands

* Cross-channel service & loyalty customer communication: Mail, Email, Web, Chatbot, App* Development of retention campaigns & communication* Optimization of several customer journeys and underlying business and tech processes based on data to improve customer service. KPIs 10% call rate reduction and churn <2%

Rotterdam En Omgeving, Nederland

Joined the team while they were just shifting to Agile way of working. * Assisting Product Owner in this transition with change management & team development; clarifying goals, setting up initial backlog, facilitating team sessions* Customer Journey mapping for several processes and identifying points for improvement* Creation and development of.

Rotterdam Area, Netherlands

Project SchoonSchip: Overhaul of all written service communication across the organization; optimizing customer journey as well as content* Customer journey & touchpoint mapping* Process facilitation for content development* Change management & stakeholder collaboration

Alphen a/d Rijn

* Strategy & Development of user experience and content marketing for online consumer platform www.mooiwatbloemendoen.nl / www.funnyhowflowersdothat.co.uk* Collaboration in cross-functional team for brand development of overall Flowers segment* Formulate objectives and KPIs; brand strategy & management cross-channel translation, developing customer.

The Flower Council of Holland stimulates demand for flowers and plants in several European countries, by communicating about flowers and plants, and by uniting the horticulture sector.* Brand, marketing and communications strategy development for various product segments within flower & plants category (i.e. Chrysanthemums, Bromelia, etc.) * Campaign.

ICTU e-Government for Citizens program (commissioned by the Ministry of the Interior and Kingdom Relations)Project to improve government services, in which municipalities become the first point of contact for questions to the government. The aim is to provide faster and more understandable, but above all the correct, answers through different channels..

Junior Management Consultant. Areas of interest: Innovation, Customer experience, Marketing, B2C, Change management, Process optimization

KPN was the first to experiment with fiber optics in The Netherlands, in several pilot areas. I was responsible for the full supply chain of these pilot project areas. * Streamlining and improving customer service processes and the customer experience. * Managing customer journey; preventing and solving bottlenecks; implementing changes at involved.

7+ years experience in customer-facing, operations, customer service and hospitality roles.Mostly in luxury hotels & Michelin star restaurants, in corporate offices, and at events and trade exhibitions. * Operations manager* Marketing & sales for groups & events* Front office and concierge* Hostess, receptionist and phone operator* Waitress, bartender.

Executive, Business Sustainability

• Sustainability challenges and opportunities • The business case and leadership for action • Regulatory environment and international.

Master In Business Innovation & Customer Experience

Master thesis "Reinventing Sheraton" Advisory report proposing a new value proposition & brand identity for Sheraton Hotels, based on.

Bachelor Of Business Administration

Focus: Marketingstrategie, Merkontwikkeling en Klantbeleving Afstudeerscriptie in de vorm van een exploratief onderzoek, met als resultaat.

Agile Foundation

Online Marketing, Social Media & Contentstrategie

Prince 2 Foundation, Project Management

Italiaans

Drie maanden intensieve taalcursus in Siena.