Thoughtful and trusted leader with comprehensive experience in managing and developing business relationships, implementation projects, and healthcare operations. Successfully led software implementation service delivery teams and several operational departments for major healthcare companies. Extensive experience in commercial and government health insurance, including provider and member customer service, claims payment and audit, fraud, waste, and abuse, vendor management, and software implementations. Proven ability to foster collaborative engagement with multiple stakeholders and successfully lead initiatives to implement value-added strategies resulting in enhanced client engagement, process improvements and administrative cost-savings.