Pam Wright Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Windsor And Staines

HR Director to Group Chief Information Officer, responsible for setting the people vision and strategy for the Global Digital Technology Strategy Function (headcount of (c1,800); with overarching responsibility for shaping the OD road-map and operating model which underpins the transformation journey to create one Digital team✔ Delivered £10m in efficiencies by reshaping and refocusing resource and talent pipeline as one strand of the People Transformation work-stream✔ Led global transformation programme to re-stack entire function top to bottom, reducing the number of layers, improving reporting ratios, driving consistency of roles, designing 24/7 operational models, whilst increasing employee engagement scores in a number of cases above IBM Industry benchmarks

Staines

Primarily responsible the delivery of HR services and directing a multi-disciplinary HR Team consisting of HR Managers, HR Business Partners and L&D/IC Partners who oversee around 1900 in-direct & outsourced regulated sales functions who operate in compliance with FCA, OFCOM and OFGEM. Take a lead role in the creation of new sales channels including all the appointment of resources and direct cultural change programmes including the alignment with sales incentives/rewards. ✔ Successfully launched a virtual Sales Academy and developed/implemented the ‘British Gas Way of Selling’ that delivered 20% uplift in sales performance within first four months. ✔ Nurtured talent management and conducted a complete review of talent, skills and succession planning to facilitate the securing of the best resources, and reduced levels of attrition.

Appointed to manage the HR Service provision that was delivered to Centrica by an outsourced HRO that operated in Glasgow, Hemel Hempstead and India, headed up a programme to stabilise this failing service. Maintained the relationship with the outsourced providers, key Centrica stakeholders, service users and external third party suppliers to ensure governance in place to rectify operational issues.Personally developed innovative service propositions that would transform the current HR Service, and acted as Programme Manager for a number of key projects aimed at improving HR services. ✔ Attained Green service targets and Service Level Agreements throughout 2008 & 2009. ✔ Drove the significant move to online payslips for all employees who had access to Centrica’s intranet as part of a major change initiative that advocated Centrica’s green agenda.

Acted as Change Lead to orchestrate a seamless transition of an in-house HR Service Model to an outsourced HR Transactional Service Partnership including the stabilisation of the new service. Entrusted to direct company-wide change initiatives including the development of self-service tools aligned with HR operating model. ✔ Achieved over 85% usage of online self-service tools within 12 months of launch.

Personally appointed to lead the implementation of multiple HR initiatives relating to a £700m transformation programme that included a total reorganisation of the IS business to a new functional model, directed a team of five HR Managers including a HR Operations Manager. ✔ Led a key project to re-balance contract & permanent ratios and bring them in-line with industry standards, whilst retaining intellectual capital and building skills to meet future strategic goals. ✔ Played a critical role in the implementation of a new functional model which was adopted as best practice across Centrica, this resulted in no IT1s and the second highest increase in employee engagement scores.