•Launched new Store Operations Services department for LensCrafters•Built team consisting of communications, project management and labor management staff and led initiatives to streamline store processes and improve operational support for stores•Spear-headed cross-functional team in a break-through project designed to identify consumer obstacles and adjust selling, merchandising and store/doctor processes to improve the customer experience

•Directed 11 Regional Managers supervising the day-to-day store activities of a 200 store national chain•Developed one Regional Manager to Regional Vice President promotion •Developed corporate store operations support and policies unique to watch division •Influenced real estate, product and merchandising decisions as well as training materials for watch stores•Exceeded sales and profit goals and assured swift execution of all corporate directives

•Launched the first Store Operations Department for Sunglass Hut, selecting and developing team•Supervised leaders of alternative channels of trade - Department and Outlet stores - creating specific strategies and plans for development of each •Developed new store-operating policies, procedures, and control programs •Collaborated with all other corporate divisions to develop and implement plans and strategies at store line•Lead coordination of National Sales Meeting and… Show more •Launched the first Store Operations Department for Sunglass Hut, selecting and developing team•Supervised leaders of alternative channels of trade - Department and Outlet stores - creating specific strategies and plans for development of each •Developed new store-operating policies, procedures, and control programs •Collaborated with all other corporate divisions to develop and implement plans and strategies at store line•Lead coordination of National Sales Meeting and implemented store recognition and incentive programs Show less

•Local lead for international acquisition by Sunglass Hut International, of 78 Australian stores •Created and implemented transition strategies to integrate new stores and leadership to US Sunglass Hut standards•Recruited, trained, and managed 11 District Managers throughout Australia and New Zealand•Provided local supervision of human resources, merchandising, finance, real estate and distribution departments •Grew the business from 78 stores to a 100-store chain