Pam Hite Email & Phone Number

Williamsburg, Va, Us

Williamsburg, Virginia, United States

• Started with GetFive in December 2017, and continue to support my clients after being acquired by Career.io and merging under the Careerminds brand in 2023. • Through outplacement, executive coaching, and career development services, we help individuals and organizations navigate transition, and achieve their goals, by combining cutting-edge technology with personalized, one-on-one career coaching in every major market globally.

Dallas/Fort Worth Area

• Responsible for the evaluation, maintenance and implementation of operational processes and procedures for the company.• Directed the efforts of the operations team, utilizing current tools and technology to optimize the department’s effectiveness and efficiency• Maintained staff by recruiting, selecting, orienting, and training employees• Lead the Operations department effectively developing the staff and creating personal growth opportunities to motivate and optimize team performance• Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating and enforcing systems, policies, procedures and productivity standards• Developed and managed the implementation of new operational processes and procedures• Communicated system issues, outages, updates and process changes by troubleshooting and working with clients, vendors and internal departments until resolution• Produced core and ad hoc queries and developed reports to support business needs• Identified and improved the operational systems, processes and policies in support of the organization's mission; information flow and management, business process and organizational planning• Managed remote employees and increased the effectiveness and efficiency of departmental communications (Warehouse, Compliance, IT, General Counsel), through improvements to each function as well as coordination and communication between support and business functions• Prior to the Senior Operations Manager role, I was the Senior Compliance Manager and worked closely with the Chief Compliance Officer to ensure that compliance standards exceeded the expectations of the Federal Lifeline program.

Dallas/Fort Worth Area

• Worked with a successful entrepreneur for 15 years on 4 different startups in 4 different industries; trading software, women's apparel, social media and telecommunications. • Enjoyed the challenge of learning new industries and tasks at a rapid rate in order to achieve aggressive goals and exceed client expectations. • Most recently, I was the Senior Operations Manager at Blue Jay Wireless as indicated above.• Roles prior to Blue Jay Wireless are outlined below.

Dallas/Fort Worth Area

• Responsible for reporting daily operations of more than 30 Social Media Specialists to the executive team.• Audited account deliverables for over 150 accounts to ensure they were being delivered in a timely manner. • Managed the new hire training schedule as well as daily and weekly reports for the Executive Team.

Dallas/Fort Worth Area

• Direct point of contact for all wholesale and retail customers. • Evaluated daily sales goals. • Merchandized trunk shows. • Managed inventory software. • Assisted with all steps of production from receiving orders to shipping.

Dallas/Fort Worth Area

• Created and managed online webinars for up to 20 instructors. • Scheduled and managed local and remote training events across the United States. • Acted as liaison for over 20 off-site contractors. • Managed marketing emails and our referral program. • Provided administrative support for the VP of Marketing and Sales and the Sales Department.