Pamie Becker Email & Phone Number

• Provides access to medications for patients who do not have insurance,insurance is denying coverage, or who are insured but medicine isunaffordable• Supports patients and providers throughout the enrollment process, verifiespatient eligibility, and notifies all parties of the determination• Responsible for answering a high volume amount of phone calls each day toassist patients with ordering their medication, becoming qualified with ourprogram, and speaking to multiple health care providers• Collaborates daily with Case Managers, Field Partners, and Leadership toresolve unique cases and enhance patient experience• Successfully launched Evrysdi for the treatment of Spinal Muscular Atrophyand assisted in building GPF process for how we would handle enrollments• Assisted in the Evrysdi pharmacy transition from Accredo to MedVantx,collaborating with a variety of cross-portfolio groups including PlanningLeads, Design Leads, and Vendor Leads, helping design what the new workflow would look like for both the patient and the Foundation Specialist• Created Rainbow Fish process for babies 0-2 months of age who needimmediate access to Evrysdi• Led the Hemlibra ancillary supplies V2 launch successfully by making surepatients and health care providers were informed of the new kits prior to theirlaunch date• Peer Monitoring Team (PMT) - assisted in call and service request reviewsfor team members, while providing feedback and coaching to individuals• Foundation Contractor Coach (FCC) - managed 5 contractors from variousbusiness units including 3 contractors from the coverage and reimbursementside. Held 1:1s, helped set goals, and provided feedback on both strengthsand weaknesses to employee and their contractor agency

Portland, Oregon

Lake Oswego, Oregon

•Responsible for day to day operations including maintaining department KPI’s by monitoring call volume, leading a team of 16 employees with questions, troubleshooting product issues with patients and clinicians, and taking escalated calls•Coaching and developing employees individually and in teams to ensure overall success, while helping them achieve their yearly objectives and day to day goals•Constantly displaying leadership qualities by being the go-to individual for the department for all employees•Scheduling and adjusting employee work schedules to ensure coverage is adequate•Responsible for leading all new hire training and have effectively on boarded 11 new hire classes, each of them passing critical testing before they can perform job functions on their own•Continuously creating PowerPoints, worksheets, quizzes and other supporting documentation •Run additional reports in Excel to determine commonly missed questions on training worksheets and quizzes•Led Product Overview courses to individuals of the Customer Solutions Team to prepare them for future calls and how to properly handle them•Successfully led SalesForce implementation and taught a 2 day course to the Customer Solutions team and Upper Management on all functionalities of the program•Trained and displayed leadership to our call center in Arizona during our SalesForce launch to ensure they had a smooth transition and was available to teach them additional tools and functionalities•Assist in recruiting phone screening and interview process•Demonstrate and communicate world class customer service while providing accurate and effective solutions•Continuously working on process improvement projects to display leadership and show there is a constant need for change

Bend, Oregon

• Interacted with various groups of people including patients, doctors, representatives• Handled high pressure situations while managing multiple other tasks• Communicated surgery orders with cath lab, preoperative care, and patients• Responsible for handling cardiologist clinic and surgical schedules• Ran financial cost estimate reports for procedures• Maintained multiple lines of communication with various departments to ensure proper staff was at procedures

Bend, Oregon

•Organizing and prioritizing high volume medical records request in a timely manner•Worked independently and with teams on multiple process improvement projects helping the department reduce waste and be more functional•Successfully trained and gave feedback to new hires on all essential job functions

Bend, Oregon

•Working efficiently to complete deadlines to have surgical equipment ready for multiple procedures•Helped streamline processes for the department to better organize staff schedules

Bend, Oregon

•Interacted with a variety of different customers on a daily basis to help match their lifestyle to the right purchases for them•Provided outstanding customer service by going above and beyond expected job duties to provide for the customer•Expert on all Apple computers and accessories

Klamath Falls

•Showing compassion and comfort for patients and their families while maintaining a professional bedside manner•High quality decision making skills, while communicating effectively with other staff members

Bachelor Of Applied Science (B.A.Sc.), Healthcare Management And Technology

Magna Cum Laude

Business Administration Minor