Pam Massey Email & Phone Number

Manage and assist a broad range of clients with their personal and business needs, including:Project management, event planning, travel booking, website maintenance/troubleshooting, expense reporting, invoicing, assisting with social media and strategy, content marketing and various research items. Coordinate with clients and marketing teams for website updates, social media push and work to approve and assist with content for client needs.Maintain calendars by scheduling appointments and coordinating appointments.Manage and maintain client’s email inboxes as well as help schedule and promote any social media needs. Use of ChatAI, ChatGPT, ClaudeAI, Canva, YouTube editor, video editing as well as social media scheduling tools daily.Various executive-level and administrative tasks including (but not limited to) transcription, business correspondence, and data entry. Client industries ranging from education, real estate, start-ups, legal firms, consulting, non-profit, publication and environmental.

Austin, Tx

ENDED at Nutrition Solutions in April 2021 Direct and first point of contact for clients and new business, giving gold-standard attention via Intercom, phone, and social media. Voice of the company on social media to respond timely to questions. Set up of accounts in Infusionsoft including running reports for billing and client relations purposes. Set up and maintain blogs, website updates, and edits, keyword research, and using Canva to create original documentsWeb layouts, newsletters, video marketing to drive traffic and social media. Autoresponders through One Shopping Cart, Constant Contact and InfusionSoft campaigns.Assistance with the due diligence process. Recommended administrative action to improve standard operating procedures. Template hiring processes and job description.Elements of marketing strategies and activities.Assist in arranging group travel for conferences, conventions, and expos travel. All other admin functions across several departments including culinary and logistics.Provide timely, accurate and organized responses to business travelers, while processing their travel requirements.Maintains calendars and prioritizes meeting requests.Posted content for clients on their WordPress Rallio, HootSuite, and InfusionSoft accounts..Develop and maintain social media sites such as Website, Facebook, Twitter, YouTube, etc. for a client and keep social media calendar as well as running analytics if requested.

Austin, Texas Area

Set up and maintenance of blogs, website updates, and edits, keyword research, and basic online marketing of blogs and websites including video marketing for social media growth.Using Canva to create original documentsWeb layouts, newsletters, and autoresponders through One Shopping Cart, Constant Contact, Mail Chimp, and drip mail, and InfusionSoft campaigns.Project manager roles for marketing and marketing research for FranConnect.Assistance with the due diligence process.Recommended administrative action to improve standard operating procedures. Template hiring processes and job descriptions.Instrumental in identifying costs, risks, and benefits that decreased office expenditures 15% by establishing business relationships and implementing needed controls on ordering, stock, and supplies for the local client.Elements of marketing strategies and activities.Creating, distributing, and promoting, e-marketing services to a target market over the Internet or through digital tools.Assist in arranging group travel for conferences, conventions, and expos travel.Provide timely, accurate, and organized responses to business travelers, while processing their travel requirements and expense reports.Maintains calendars and prioritizes meeting requests for management. Reviews incoming correspondence and identifies items of special interest to management; handles routine correspondence and prepares appropriate responses.Posted content for clients on their WordPress Rallio, HootSuite, and InfusionSoft accounts.Prepare invoices, reports, memos, letters, financial statements, and other documents.Sourced candidates for several companies using several sites- researched current contact information.Develop and maintain social media sites such as Website, Facebook, Twitter, YouTube, etc. for a client and keep a social media calendar as well as running analytics if requested.

Austin, Tx

Assisted the corporate staff: CEO, President, Marketing Director, Operations Director, Field Business Consultants, Franchisees, and location staff.Social Media /Project Coordination: Met deadlines, monitored and summarized the progress of projects, and prepare status reports for upper management.

Managing all projects including the review of client schedules, direct client contact, collaborating with engineering, resourcing labor, and absolute impeccable follow-up. Exhibiting excellent communication throughout the life of every single project, with both internal and external stakeholders, and ensuring the deliverables are consistently met

Austin, Tx

Sr. Administrative AssistantDirect work with the Project Management team on construction projects including RFI, submittals, scrub drawings, closeout, spec section research, management of subcontractors, and other admin duties.Set up information in ISQFT related to upcoming bids and add vendors to system. On bid day, handle the categorization of bids going to Estimator. Compiled/completed all HUB or Minority paperwork including reaching out to minority groups, minority papers and creating detailed spreadsheets.Work on website redesign which includes creating mock-up templates for web-design sources, content interviews and working directly to ensure timely “live” dates and quality products.

Austin, Texas Area

Executive Assistant (contract position)Performed wide range of administrative support duties for Executives in support of Water Utility divestiture, functioning as a primary point of contact in scheduling and communications between multiple departments, divisions, and organizations. Executed physical work area encompassing coordination between the record department, legal, and staff. Detailed inventory list compiled for review by Real Estate, Legal, and Title companies. Main point of contact for all records.Independently prepare and format memos, letters, and other documents based on conceptual direction and dictation, exercising significant editorial independence. Regularly entrusted with information of a highly confidential and sensitive nature. Execute all board documents on tight deadline. Provide manager with support including anticipating needs and keeping on schedule.Point of contact for virtual data room across several departments. Enter contract and related documents into the internal system and send through all appropriate channels including dealing with Legal. Researched information and developed plan of action related to divestiture timelines.Handled escalation of customer calls for senior management and resolved issues.Assist the Environmental Coordinator in record keeping for all audit-related materials. Concise and detailed correspondence and record keeping. Ability to quickly pull together reports for audit.

Sr. Administrative Assistant/PR Assistant to ChefAll Administrative functions for 5 Senior Program Managers/VP. Executed details related to Export Trade teams as well as planning/execution of all events for any programs. Coordinated large meetings in the office/on location-including contract negotiation, hotel rooms, and all travel. Website maintenance- Analytics via Webtrends. Produced weekly reports for trends and ideas to better enhance the site. Lead on social media forums /meetings with groups on the benefits of eating beef. Newsletter creation using Constant Contact.Chef prep work and prop set up for Chef’s PR/TV appearances. Some Personal Assistant focus includes details of events/contractor work. Expense reports completion.Expanded BEEF Team Running group to over 500 in less than 6 months. Processed reimbursement items for runners –tracking required paperwork. Created banners, signs and posters and finished them for use in programs onsite.Accomplishments include: Consolidation of duties under an umbrella to distribute workflow in an effective manner saving over $28,000 yrly in staffing salary. Saved over $17,800 yrly in expenses for travel and outside events. Changed reimbursement turnaround time for BEEF Team members from 6 wks to 3 in less than 4 months

Sr. Executive Assistant/Office ManagerSupported COO, VP of Government Relations, and HR Director. Controlled and oversaw office operations including office supplies, maintenance/vendor issues, and IT troubleshooting. Supervised all assistants including the San Antonio office. Negotiated vendor contracts to increase revenue. All event coordination.Completed and filed all Ethics paperwork for Lobbyists to ensure compliance with Texas State Law.**Accomplishments include: instituting a Texas-wide tracking system ensuring vendors' and employees' reimbursements were timely. Created a team atmosphere with the other Assistants resulting in less time off work.

Austin, Tx

Executive Media AssistantSupported all activities for Sr. VP, 4 AVP, and over 40 team members for AT&T Account. Outlook calendar scheduling with client/ outside vendors as well as VIP agency partners. Made decisions for executive staff on all meetings or calls. Beta tested all new computer programs for the agency. Handled all major media presentations from agenda prep, coordination of meals, room set up, travel (for client and agency) as well as all PowerPoint documents. Used Microsoft Project to track EVERY campaign AT&T had working (over 30 at one time). Assisted with marketing focus groups/targets/reports. Heavy Internet research. Collaborated on Marketing strategy and assisted with campaign project timelines and execution.Interviewing and hiring of all interns including all HR paperwork and University Credit paperwork. Oversaw 3 other media assistants to ensure all media department items ran smoothly for the success of the department and kept within budget. **Accomplishments include: Changing intern interview/hire processes resulting in the success rate of 85% hire vs. 35% when I arrived. Took over as 3 P's Chairperson -responsible for restructuring overhead expenses by contract negotiations with catering companies and retraining of support staff.

Longview, Beaumont, Houston, Austin Texas

Worked for various staffing companies. Handled Admin/Office, Professional and Medical Staffing including dr and hospital shift. Interviewed and assigned positions and set up interviews. All related paperwork including payroll submissions. One on one contact with companies in the field.