🏆 Ranked Inc. 5000 - 2023 & 2024 ∙ Proudly serving on the Executive Leadership Team and managing the Member Success, Fraud Prevention, and Technology Departments∙ Implemented company-wide OKRs, guiding every teammate to utilize their passions to further the company's goals and mission∙ Led 3 quarters of successful roadmap delivery while stepping in to serve as Interim Product Owner

∙ Doubled Revenue YOY by implementing zero-fee gifting∙ Reduced fraud loss by 100% then maintained $0 losses 3 years in a row (and counting)∙ Improved FRT (first reply time) by 85% ∙ Implemented holistic risk-reduction strategies including MFA, ID/Selfie checks, and CAPTCHA without increasing churn∙ Decreased fraudulent dispute rate to 0.00% and maintained there

∙ Led strategic department efficiency initiative which contributed to a billion dollar acquisition ∙ Scaled Customer Support to provide 24/7/365 live availability ∙ Maintained a .95 CSAT by establishing one-source-of-truth documentation in Notion which empowered support agents to independently solve customer issues ∙ Decreased FRT (first reply time) from 3 days to 1 hour∙ Reduced promo fraud by 99% by implementing quick-win ideas from the front line∙ Created Quality Assurance processes for tracking customer issues and increasing the quality of solutions

🏆 Condé Nast Traveler Readers' Choice Award 2019 & 2020🏆 Best of Nashville 2019 - Best Free Art Museum∙ Increased programming and events by 500% by establishing and maintaining strong partnerships with other organizations such as Third Man Records, Creative Mornings, TEDx, Sofar Sounds, and more∙ Significantly increased Nashville brand awareness and community engagement by personally visiting 1-2 artist studios weekly, curating local exhibitions, attending and supporting local art events, and public speaking at many creative programs such as PechaKucha and several podcasts∙ Decreased museum, hotel, and restaurant incident reports by 90% in one year by implementing a holistic strategy including facility-wide employee rewards system for incident prevention for this free and open 24/7/365 to the public contemporary art museum, hotel, and restaurant and bar∙ Raised thousands of dollars for local LGBTQIA+ organizations by orchestrating a 12-hour flash tattoo-a-thon in the museum

🏆 Awarded "20 under 40 Young Professional" by Murfreesboro Magazine 🏆 Awarded "Distinguished Young Professional" by TRPA∙ Opened and operated 3 city-funded art galleries and managed multiple arts programming facilities including a 300+ seat theater ∙ Scaled the Cultural Arts umbrella from 2 individual contributors to 3 teams of 9 full-time direct reports and 100+ contractors and volunteers∙ Served a community of 150k+ citizens with a comprehensive portfolio of arts programming including founding the city’s first Art Crawl ∙ Took an underperforming children's theatre program from ~50 tickets sold per performance to consistently sold-out (300+ tickets) performances by increasing brand awareness, engaging the community, and implementing strategic partnerships∙ Launched and scaled the city's first visual arts programming division resulting in a doubling of arts program availability∙ Rebranded the Cultural Arts department by creating a family of logos, mission statements, and long term roadmaps for the arts programming divisions

∙ Managed purchasing and partner relationships which decreased material sampling budget∙ Researched and presented fashion & trend forecasting which impacted the overall brand direction ∙ Owned conception and design of lifestyle clothing product lines from ideation to final catalog look