Pam Ortiz Email & Phone Number

La Mirada, California, Us

+ Work with Subject Matter Experts to storyboard and write content that is focused on the correct learning and performance objectives+ Design instructional content and delivery methods that connect with different levels and types of learners that are in accordance with adult learning theory and principles+ Develop dynamic resources that support training initiatives+ Track the impact and effectiveness of specific training initiatives and materials on key metrics

Boston, Ma, Us

• Collaborate with leaders to diagnose business needs and support evidenced-based OD interventions including organization design, change management, and strategy development• Deliver project proposals/presentations summarizing OD approach and timeline• Perform comprehensive needs analysis to determine appropriate performance and learning solutions• Conduct follow - up studies of all completed trainings to evaluate and measure results• Drive key HR initiatives and provide direction and expertise to leaders for the full scope of HR functions including employee relations, talent acquisition, compensation, benefits, compliance, employee engagement, training, performance management, and competency modeling• Develop and administered employee performance management programs and advised management in aligning performance management with rewards and bonuses• Conduct executive-level feedback sessions and development coaching• Develop and present leader assessment data gathered through behavioral interviews, surveys, personality, and other assessment-based tools• Create educational materials and high-impact presentations for new hires• Develop a plan for expansion into new markets and research current trends in other markets to develop a plan for entry • Responsible for talent development

Santa Ana, Ca, Us

• Lead curriculum design and review efforts providing expert guidance to support effective and relevant learning objectives and content• Oversaw the creation of all course components and assured courses meet or exceed QA standards, including navigation, technical functionality, meticulous proofreading and editing• Created training and performance improvement resources including; outlines, scripts, storyboards, course materials, activities, job aids, workbooks, videos, assessments, and project management resources to support training outcomes• Collaborated with subject matter experts (SMEs) and key stakeholders to address development needs, instructional strategies, and business priorities• Managed multiple projects simultaneously by prioritizing project deadlines in alignment with changing business needs

Irvine, California, Us

• Partner with business leaders to assess needs, design, develop and implement curriculums for internal departments such as HR, IT, Warehouse Operations, Finance, and Customer Service to drive business results and increase engagement using adult learning principles and learning methodology • Manage multiple large scale projects at once with strong prioritization skills limited direction and attention to deadlines • Redesigned company-wide new hire orientation by incorporating more engaging activities and a visually appealing Articulate Storyline deck to ensure a quality onboarding experience • Lead on developing company-wide onboarding program for managers• Assist in managing company-wide Learning Management System (Absorb) • Maintain Customer Service learning and development curriculum in Absorb• Determine the overall effectiveness of learning programs by designing, developing, and implementing an evaluation process and providing recommendations for improvement to key stakeholders

Burbank, Ca, Us

• Worked closely with the VP of Corporate on key projects such as leadership development, HR programs, and an on-boarding program for all of Corporate • Lead on Learning Management System (LMS) implementation and subject matter expert• Identified quarterly courses based on learning insights and business trends• Designed and curated monthly playlists for Corporate employees• Analyzed complex excel reports to create quarterly learning metrics report for all Corporate andspecific functional needs (Finance, Legal, DTSS, and HR)• Created new processes and procedures to increase efficiency for managing program coordination• Built evaluation process and metrics for learning programs and presented coherent evaluative data tothe learning team• Developed and ensured new content was created and added to LMS• Facilitated the Corporate New Hire Orientation (3-hr instructor led), “Personalities of Change” (60-mininstructor led) and “Brand You” (120-min instructor led)

Burbank, Ca, Us

• Core Disney Executive Experience Program (DEEP) team member that identified opportunities to optimize work streams, scheduling, project planning and tracking, and extensive creative event planning• Consulted with various stakeholders across The Walt Disney Company to develop and streamline content for the Executive Experience Program• Conducted one on one sessions with the stakeholders to assess their needs and expectations to ensure DEEP project delivery within deadline• Assisted with creating DEEP evaluation surveys to gather daily feedback from participants• Oversaw the development and delivery of DEEP digital and mobile experience for participants• Designed metrics and evaluation plan for the executive on-boarding process that encompassed the program’s logical model, key questions, and overall approach to gauge the program’s effectiveness• Launched integrated nomination process and reporting for Enterprise Executive Development programs

Claremont, Ca, Us

• Designed and delivered one two-hour training module to 8 others in the LeAD Coaching Training series after thoroughly researching literature and best practices on goal setting• Utilized a Behaviorally Anchored Rating Scale (BARS) to accurately evaluate the behavioral components of leaders who participated in the Claremont Leadership Assessment Center• Provided developmental feedback to leaders that emphasized the improvement of both strengths and weaknesses• Provided assessment debrief coaching for LeAD 360 assessment and Claremont Assessment Center

• Inputs, codes, writes syntax for, and analyzes data in SPSS• Conducts literature reviews to assist in writing research proposal for work teams and workplacesafety

Irvine, Ca, Us

• Provided and delivered expertise to a variety of projects including organization assessment, organization design, change leadership, and culture transformation• Led the development of learning experiences for operations, productions, and finances using six sigma lean, Drucker principles, and systems thinking to close skill “gaps” between current and future desired skill sets and competencies• Designed and implemented an evaluation process to measure the effectiveness of learning programs • Created new hire orientation from scratch to assimilate employees to the organization • Stayed current on the OD discipline by researching industry trends• Leveraged change management methodology and applied as appropriate for the business environment, adjusting as needed to ensure focus on execution and impact for the people-side change driven by a transformation initiative• Conducted an organizational assessment to provide management with data about the company’s performance and provided recommendations on areas for improvement • Contributed to the design and education of OD frameworks, methodologies, and tools• Provided overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits • Worked with management from a food manufacturing and a pharmaceutical company to ensure effective communication and consultation processes to build employee engagement • Created plans to engage current employees and reduce turnover • Directed the needs assessment for training and staff development to enhance the effectiveness of employee performance • Responsible for interviewing, hiring, new hire paperwork, and onboarding training • Created agenda for executive monthly company meetings to create an engaging environment

Washington, Dc, Us

• Examined areas in which the company was most effective and helped the company to increase its effectiveness • Examined alignment between the company’s environment, design components, and strategy • Recommended short and long- term strategies that would help to enhance the company’s communication between the anti-trust practice and the litigation practice areas • Delivered a presentation with three other consultants for the client and presented key findings and recommendations to help them improve their company

• Consulted with the client to identify main challenges faced in the organization through interviews, observations, and job satisfaction survey• Identified possible antecedents of the issue utilizing organizational behavior theories• Complied a report with four other consultants that included organizational background, issues and their causes, and solutions based on the identified challenges

Irvine, Ca, Us

• Advised undergraduate students on career opportunities and how to apply their knowledge and experience to expand their professional experience as a result 20 students were admitted to graduate school and 30 received an internship • Hosted a total of 7 workshops each quarter that educated students in areas such as resume writing, leadership development, career development, graduate school, interviewing skills, and public speaking• Developed and facilitated weekly training strategies for managerial staff in order to improve productivity• Collected self-reported data from 10 managers to improve job satisfaction and motivation• Interviewed and selected managers, coordinators, and interns for positions with the Academic Center• Created training manuals and training videos for newly hired managers, coordinators, and interns

Irvine, Ca, Us

• Conceptualized and developed hypotheses for a qualitative research project• Completed literature reviews, structured interviews, data analyses, wrote research paper, andpresented project to peers, graduate students, and faculty• Trained in statistical analyses (i.e. correlations, hierarchical regressions) as well as the creation ofAPA style results tables

Irvine, California, Us

• Implemented a scientific understanding of human behavior that assisted in improving lives of individuals with special needs• Collected data which was used to design individualized programs that addressed the needs of individuals with autism and other developmental disabilities

Master'S Degree, Clinical Psychology - Marriage & Family Therapy Emphasis

Master Of Arts (M.A.), Psychology With An Emphasis In Organizational Behavior And Evaluation

Bachelor Of Arts (B.A.), Cognitive Psychology And Sociology