Pam Riccio Email and Phone Number
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I am a trusted operations leader that enables business innovation and growth through diligent operations management, solving complex business problems and proven ability to build bridges throughout organizations. Throughout my career, I’ve managed large diverse groups of people and have demonstrated an innate ability to bring teams together, build buy-in and excitement for getting the work done. As I leader I know respect is earned through the action you take and constantly strive to balance my focus on developing strategy with joining my team in the trenches to get the work done.I’m not afraid to jump in and take responsibility for strategic initiatives, in fact, I thrive on the challenge and have been repeatedly recognized for my ability to manage risk and deliver rapid business growth safely. My natural curiosity, positivity and ability to generate insights make me a powerhouse leader in business operations. Expertise:Strategic Business PlanningStrategic Operations PlanningPricing InnovationOffshore InnovationOperations ManagementProcess Management Risk ManagementBusiness Process Improvement Project Management Contract Negotiation Vendor Partnerships Customer Service - high functioning department
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Professional Mentor (Volunteer)Braven Jun 2024 - PresentChicago, Il, UsBraven’s mission is to empower first-generation college students, students of color, and those from low-income backgrounds by equipping them with skills, networks, experiences, and confidence to secure strong first jobs.
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Managing Vice President, Global Risk And Business OperationsGartner Apr 2021 - May 2024Stamford, Ct, Us -
Vp Operations, Gartner ConsultingGartner Mar 2015 - Apr 2021Stamford, Ct, UsBUSINESS OPERATIONS | COMPLIANCE MANAGEMENT │ FINANCIAL, CONTRACT AND PERFORMANCE RISK MANAGEMENT Global responsibility for the direction and execution of Contracting and Risk Management processes and compliance reviews for $400M Gartner Consulting business. Manage all initiatives with Legal, Compliance, Tax and Finance for Gartner Consulting. Oversaw the development of the legal and tax guidelines for leveraging newly established India Center of ExcellenceDeveloped and launched Ethics New Hire training resulting in 50% reduction of issues submitted to the Office of the Ombudsman Lead GSA audit resulting in new 20 year schedule awarded to Gartner representing $20M in annual Consulting revenueManaged negotiations of approx. $12M high risk contracts, mitigating issues regarding international tax, GSA contract compliance and discounting practicesEstablished standardized reporting on contracts in progress with Legal, reducing monthly pushed business, improved communications and visibility between Legal and Consulting Mgmt.
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Vp, Technology And Business Process, EventsGartner 2005 - Mar 2015Stamford, Ct, UsSTRATEGIC OPERATIONAL PLANNING |PROGRAM MANAGEMENT │ VENDOR RELATIONSHIP MANAGEMENT |CONTRACT NEGOTIATION |PROBLEM SOLVER | TEAM PLAYERLead global technology initiatives, strategy development, project management, product management, pricing, contracts, and vendor partnerships for $250M worldwide events business.
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Senior Director, Sales And Business OperationsGartner 1999 - 2004Stamford, Ct, UsSALES PROCESS MANAGEMENT| RELATIONSHIP MANAGEMENT| CONTRACT NEGOTIATION │ TEAM LEADERSHIP │ BUSINESS OPERATIONS│ Restructured sales reporting and account territory process to reverse decline of contract value and to drive future growth. Led territory management, sales operations, sales reporting, and global order tracking.ORGANIZATIONAL EFFICIENCYDeveloped business and technical requirements for complete revamping of sales compensation plans.BUSINESS ALIGNMENTLed sales territory transition to realign 10,000 clients from local account management to global account management to achieve alignment with strategic sales strategy.POLICY DESIGNDeveloped rules of engagement policies for the company’s global sales force that dealt with external sales agents. Developed business rules on cross-border sales and transaction guidelines to streamline compensation and to ensure team paid accurately.PROCESS IMPROVEMENTSelected by Executive Committee to lead the business process work, focused on order processing and territory management, as part of the $25M global Oracle ERP system projec
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Director, Sales Support And BillingGartner 1997 - 1999Stamford, Ct, UsCONTRACT MANAGEMENT │ LEADERSHIP │ PROJECT DESIGN AND IMPLEMENTATION │ BUSINESS OPERATIONS| MERGERS AND ACQUISITIONSCreated first sales support and billing departments for Europe headquarters and NA operations. Led contract management, HR, training, project management, and finance reporting. Directed 65 employees and budget of $1.6M. GLOBAL BUSINESS DEVELOPMENTEstablished a centralized European Sales Support and Billing department in the UK.GLOBAL M&A’SServed as global point person on data integration throughout merger and acquisition process. Ensured seamless integration of more than 20 acquired company’s contract information to maintain highest level of service throughout transition.PROCESS IMPROVEMENTStreamlined order entry and billing processes for global consistency during period of 10-15% annual growth, without hiring additional staff.BUSINESS TURNAROUNDSReestablished NA Sales Support and Billing department to support $800M contract value revenue.
Pam Riccio Skills
Pam Riccio Education Details
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World Coaching Institute -
Sacred Heart UniversityMba
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Eastern Connecticut State UniversityBusiness Administration
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The George Washington University School Of BusinessProject Management For Team Members
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University Of Notre DameNegotiation Skills
Frequently Asked Questions about Pam Riccio
What company does Pam Riccio work for?
Pam Riccio works for Braven
What is Pam Riccio's role at the current company?
Pam Riccio's current role is Former Business Operations Leader | Now Focused on Helping Others Succeed..
What is Pam Riccio's email address?
Pam Riccio's email address is pa****@****ail.com
What is Pam Riccio's direct phone number?
Pam Riccio's direct phone number is +120331*****
What schools did Pam Riccio attend?
Pam Riccio attended World Coaching Institute, Sacred Heart University, Eastern Connecticut State University, The George Washington University School Of Business, University Of Notre Dame.
What skills is Pam Riccio known for?
Pam Riccio has skills like Strategic Planning, Program Management, Vendor Management, Project Management, Business Strategy, Product Management, Salesforce.com, Crm, Contract Negotiation, Business Process Improvement, Global Technology Planning, Customer Service.
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