Pam Riley Email & Phone Number

Charlotte, North Carolina

Matthews, North Carolina

In my current position, I lead a team managing expenses and month-end close processes while providing operational support to store operations and development. I provide analysis, insight, and trend reports that aid in annual budgeting and monthly forecasting. I manage travel expenses through communicating policies, auditing and reporting of budget.

Oversaw sourcing and procurement for $100M annual spend across multiple categories including financial services, IT and legal, travel and supplies. I developed new vending revenue programs in partnership with multiple cross functional teams. I nurtured strategic business relationships and monitored vendor performance. I also conducted spend analysis to.

In this position, I designed and implemented multiple cost-saving initiatives by identifying key expense drivers and re-engineering internal processes producing over $2M in annual savings.

Charlotte, North Carolina Area

Led the analysis of sales strategies to increase the effectiveness of retail sales associates. Provided recommendations to improve the customer experience and increase revenue based on KPI analysis and in-store visits to observe sales behavior and merchandise displays. I monitored training compliance and policy adherence. Analyzed staffing and the store.

Oversaw the development and implementation of internal employee contests and incentives. I managed commission policies and practices for retail, B2B, and indirect sales channels. Established the monthly quota setting process, ensuring accuracy and policy adherence. I also trained employees on commission policies, incentive plans and resolved disputes.

Led a team responsible for processing $2M in commission payments and collecting $4M in revenue annually from third party vendors. I supported the transition to a new centralized processing center by documenting business requirements, data integrity audits, training, and provided business support for one year post-centralization.

Integrated Sales Support Team Lead, Integrated Sales Support Manager, and Credit Team Manager