Pamela Thomas Email & Phone Number

Colorado Springs, Colorado

• Facilitate Agile Team scrum events including daily stand-up, story estimation and refinement, sprint planning and retrospective. • Coordinate IT and Business Owner preparation for ART events, PI Planning and demo. Assists Product Owner with backlog mgmt.• Maintain relevant metrics on team progress toward ART objectives and for continuous improvement.• Remove impediments, coordinates development and resolves issues with cross functional teams.

• Ensure the successful delivery of International Clearance capabilities by the ART (Agile Release Train). • Coach and guide the ART on Lean-Agile principles and practices with emphasis on the Scaled Agile Framework (SAFe).• Plan and execute program events including Program Increment (PI) planning, Scrum of Scrums, ART Synch, PO Synch, ART Retrospectives and System Demos.• Promote collaboration and facilitate communication within the ART to support value delivery, manage dependencies & risks and remove impediments. • Measure ART delivery and performance and review metrics with the ART to identify improvement opportunities.• Facilitate Scrum Master and Product Owner Community of Practice for continuous learning.

Colorado Springs, Co

• Managed complex activities and relationships of global business, technical and vendor organizations to successfully launch new wireless business product, One Talk, in August 2016 with $22M budget and 50% year over year growth. • Collaborated with product owners to develop One Talk business cases and create product roadmap. Performed financial analysis and cost tracking. Initiated corrective action to achieve on budget completion.• Implemented 20+ subsequent One Talk projects aligned with strategic goals of driving revenue, scaling solutions, expanding markets, enhancing customer experience and improving sales and service operations. • Partnered with Customer Experience team for Alpha/Beta testing. Prioritized feedback in backlog to increase usability/acceptance. • Transitioned product managers and 50+ cross functional stakeholder teams to Lean/Agile development methodology at program and project levels. Utilized JIRA tool to manage EPICs, elicit and prioritize user stories, define release content and maintain backlog. • Ensured project plans and documents complied with corporate and project governance through all phases of project lifecycle. • Communicated and negotiated with diverse stakeholders to create project plans, control scope, perform risk assessments, invoke contingency plans and resolve issues. Facilitated lessons learned and retrospective sessions for continuous improvement.• Provided accurate, concise and timely communications, status reports and executive briefings across all levels of the organization.

Colorado Springs, Co

• Managed cross functional team delivering end-to-end solutions (ordering, provisioning, billing, reporting, supporting) for Voice over IP (VoIP) program roadmap. Partnered with Cisco to launch cloud based Unified Communications and Collaboration as a Service (UCCaaS) to worldwide customer base with $3M monthly current revenue. • Partnered with global business, engineering and operational teams to develop use cases and define requirements. Created detailed project plans and documentation, updated project reporting tools and ensured milestones completed on schedule. • Monitored resource spending against plan and initiated corrective action at the program and project level to complete on-budget. • Utilized subject matter expertise to identify, prioritize and resolve issues and mitigate risks for on-schedule completion. • Consistently and concisely communicated project status, issues and risks to stakeholders, peers, management and executives.

Colorado Springs, Co

Colorado Springs, Co

Master Of Business Administration - Mba, Business Administration

Bachelor Of Science Business Administration, Business Management