Pam Wagner Email & Phone Number

Palos Park, Il, Us

Palos Park, Il, Us

East Hanover, New Jersey, United States

- Led client engagement by managing all customer interactions, ensuring timely support and high satisfaction levels, contributing to a 10% increase in customer retention.- Worked within ConnectWise to provide seamless client support, efficiently addressing customer issues and identifying opportunities to enhance the overall customer experience.- Proactively identified client needs such as renewals, upgrades, and product optimizations, collaborating with account managers to implement… Show more - Led client engagement by managing all customer interactions, ensuring timely support and high satisfaction levels, contributing to a 10% increase in customer retention.- Worked within ConnectWise to provide seamless client support, efficiently addressing customer issues and identifying opportunities to enhance the overall customer experience.- Proactively identified client needs such as renewals, upgrades, and product optimizations, collaborating with account managers to implement solutions aligned with customer goals.- Played a crucial role in improving customer satisfaction by sharing insights with management, leading to adopting enhanced processes and operational improvements that benefited both customers and the business.- Trained and supported the service team, ensuring a consistent customer-first approach, improving response times, and reducing customer churn.- Collaborated with multiple departments to ensure customer satisfaction and resolve service issues promptly, demonstrating a cross-functional approach to improving customer outcomes. Show less

East Hanover, New Jersey, United States

- Strengthened vendor relationships and maintained a vendor management system, contributing to an enhanced customer experience by ensuring timely product and service delivery.- Supported the smooth transition of vendor contracts during the company’s ownership change, minimizing client disruptions and maintaining service continuity.- Worked with vendors to identify opportunities for improving service delivery, translating vendor capabilities into added value for customers.- Educated… Show more - Strengthened vendor relationships and maintained a vendor management system, contributing to an enhanced customer experience by ensuring timely product and service delivery.- Supported the smooth transition of vendor contracts during the company’s ownership change, minimizing client disruptions and maintaining service continuity.- Worked with vendors to identify opportunities for improving service delivery, translating vendor capabilities into added value for customers.- Educated internal teams on vendor processes and policies, ensuring that staff could provide consistent and informed customer support. Show less

United States

- Developed long-term customer relationships and implemented strategies that increased customer retention by 20%.- Led cross-functional collaboration to improve service delivery and align internal processes with customer needs, resulting in increased client satisfaction.- Directed marketing and communications initiatives, contributing to higher customer engagement and improved client acquisition.= Managed staff and resources to ensure project deadlines were met, improving overall… Show more - Developed long-term customer relationships and implemented strategies that increased customer retention by 20%.- Led cross-functional collaboration to improve service delivery and align internal processes with customer needs, resulting in increased client satisfaction.- Directed marketing and communications initiatives, contributing to higher customer engagement and improved client acquisition.= Managed staff and resources to ensure project deadlines were met, improving overall company profitability. Show less

Woodridge, Illionis

- Assisted senior leadership with strategic planning and business development efforts, helping to expand service offerings and grow the company's customer base.- Monitored industry trends and provided key insights that informed business decisions, contributing to the development of new customer-centric strategies.- Coordinated internal teams, ensuring seamless communication and collaboration across departments, which led to a 15% improvement in operational efficiency.

- As Administrative Office Manager, oversaw office operations, managed schedules, coordinated resources, and supported executive-level tasks to ensure smooth daily operations.- As Administrative Marketing Assistant, supported marketing campaigns by organizing events, managing digital marketing efforts, and utilizing social media platforms, contributing to a 30% increase in event participation.- Played a dual role in supporting both administrative and marketing functions, ensuring smooth… Show more - As Administrative Office Manager, oversaw office operations, managed schedules, coordinated resources, and supported executive-level tasks to ensure smooth daily operations.- As Administrative Marketing Assistant, supported marketing campaigns by organizing events, managing digital marketing efforts, and utilizing social media platforms, contributing to a 30% increase in event participation.- Played a dual role in supporting both administrative and marketing functions, ensuring smooth cross-functional collaboration between departments. Show less

Psychology

Associates Degree, Psychology