Pam Wagner Email and Phone Number
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Pam Wagner personal email
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With over 17 years of experience in the computer and network security industry, I’ve built a career dedicated to operational excellence and delivering measurable value to both clients and vendors. My background spans Operations Management, Service Management, Vendor Management, and Procurement, with a specialization in the MSP space. I’ve driven key initiatives, including increasing vendor contract renewal rates by 20% and reducing procurement cycle times by 30%. Additionally, I’ve led License Management and Solution Selling efforts, contributing to a 15% year-over-year increase in sales revenue while maintaining a 95% customer satisfaction rate.Now, I am eager to leverage this experience as I transition into a Customer Success Manager role. My passion lies in understanding customers’ unique challenges, building lasting relationships, and ensuring they achieve their desired outcomes through the solutions we provide. I thrive on helping clients realize the full potential of their investments, adopting a customer-first mindset in everything I do.Outside of work, I enjoy staying active and connected with nature—whether it’s hiking scenic trails, kayaking on the water, or spending quality time with my family. These pursuits bring balance and a fresh perspective, both personally and professionally.
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Professional Services Coordinator Tier IiImagit IncPalos Park, Il, Us
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Service CoordinatorSwk Technologies, Inc. Oct 2020 - Aug 2024East Hanover, New Jersey, United States- Led client engagement by managing all customer interactions, ensuring timely support and high satisfaction levels, contributing to a 10% increase in customer retention.- Worked within ConnectWise to provide seamless client support, efficiently addressing customer issues and identifying opportunities to enhance the overall customer experience.- Proactively identified client needs such as renewals, upgrades, and product optimizations, collaborating with account managers to implement… Show more - Led client engagement by managing all customer interactions, ensuring timely support and high satisfaction levels, contributing to a 10% increase in customer retention.- Worked within ConnectWise to provide seamless client support, efficiently addressing customer issues and identifying opportunities to enhance the overall customer experience.- Proactively identified client needs such as renewals, upgrades, and product optimizations, collaborating with account managers to implement solutions aligned with customer goals.- Played a crucial role in improving customer satisfaction by sharing insights with management, leading to adopting enhanced processes and operational improvements that benefited both customers and the business.- Trained and supported the service team, ensuring a consistent customer-first approach, improving response times, and reducing customer churn.- Collaborated with multiple departments to ensure customer satisfaction and resolve service issues promptly, demonstrating a cross-functional approach to improving customer outcomes. Show less -
Vendor ManagerSwk Technologies, Inc. Aug 2020 - Oct 2020East Hanover, New Jersey, United States- Strengthened vendor relationships and maintained a vendor management system, contributing to an enhanced customer experience by ensuring timely product and service delivery.- Supported the smooth transition of vendor contracts during the company’s ownership change, minimizing client disruptions and maintaining service continuity.- Worked with vendors to identify opportunities for improving service delivery, translating vendor capabilities into added value for customers.- Educated… Show more - Strengthened vendor relationships and maintained a vendor management system, contributing to an enhanced customer experience by ensuring timely product and service delivery.- Supported the smooth transition of vendor contracts during the company’s ownership change, minimizing client disruptions and maintaining service continuity.- Worked with vendors to identify opportunities for improving service delivery, translating vendor capabilities into added value for customers.- Educated internal teams on vendor processes and policies, ensuring that staff could provide consistent and informed customer support. Show less
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Operations ManagerPrairie Technology Solutions Group, Llc Jan 2018 - Jul 2020United States- Developed long-term customer relationships and implemented strategies that increased customer retention by 20%.- Led cross-functional collaboration to improve service delivery and align internal processes with customer needs, resulting in increased client satisfaction.- Directed marketing and communications initiatives, contributing to higher customer engagement and improved client acquisition.= Managed staff and resources to ensure project deadlines were met, improving overall… Show more - Developed long-term customer relationships and implemented strategies that increased customer retention by 20%.- Led cross-functional collaboration to improve service delivery and align internal processes with customer needs, resulting in increased client satisfaction.- Directed marketing and communications initiatives, contributing to higher customer engagement and improved client acquisition.= Managed staff and resources to ensure project deadlines were met, improving overall company profitability. Show less
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Executive Business AdministratorPrairie Technology Solutions Group, Llc Jul 2016 - Dec 2017Woodridge, Illionis- Assisted senior leadership with strategic planning and business development efforts, helping to expand service offerings and grow the company's customer base.- Monitored industry trends and provided key insights that informed business decisions, contributing to the development of new customer-centric strategies.- Coordinated internal teams, ensuring seamless communication and collaboration across departments, which led to a 15% improvement in operational efficiency.
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Administrative Office Manager & Administrative Marketing AssistantPrairie Technology Solutions Group, Llc Nov 2007 - Jun 2016- As Administrative Office Manager, oversaw office operations, managed schedules, coordinated resources, and supported executive-level tasks to ensure smooth daily operations.- As Administrative Marketing Assistant, supported marketing campaigns by organizing events, managing digital marketing efforts, and utilizing social media platforms, contributing to a 30% increase in event participation.- Played a dual role in supporting both administrative and marketing functions, ensuring smooth… Show more - As Administrative Office Manager, oversaw office operations, managed schedules, coordinated resources, and supported executive-level tasks to ensure smooth daily operations.- As Administrative Marketing Assistant, supported marketing campaigns by organizing events, managing digital marketing efforts, and utilizing social media platforms, contributing to a 30% increase in event participation.- Played a dual role in supporting both administrative and marketing functions, ensuring smooth cross-functional collaboration between departments. Show less
Pam Wagner Skills
Pam Wagner Education Details
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Psychology -
Psychology
Frequently Asked Questions about Pam Wagner
What company does Pam Wagner work for?
Pam Wagner works for Imagit Inc
What is Pam Wagner's role at the current company?
Pam Wagner's current role is Professional Services Coordinator Tier II.
What is Pam Wagner's email address?
Pam Wagner's email address is pw****@****ech.net
What is Pam Wagner's direct phone number?
Pam Wagner's direct phone number is +121699*****
What schools did Pam Wagner attend?
Pam Wagner attended Northern Illinois University, Moraine Valley Community College.
What are some of Pam Wagner's interests?
Pam Wagner has interest in Social Media, Education, Biblical Studies, Reading, Photography.
What skills is Pam Wagner known for?
Pam Wagner has skills like Advertising, Recruitment Advertising, Digital Marketing, Digital Media, Photography, Sales Management, Salesforce.com, Salesforce Administrator, Google Adwords Professional, Training, Staff Development, Project Management.
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Pam Wagner
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