Shift Supervisor.Responsible for the safe, orderly, and expeditious movement of aircraft through airports and the national airspace system. Uses computers, radar, radios, phones, and paper tracking systems to monitor flight delays, potential hazards, weather, routes, arrival/departure times and staffing. Develop staffing reports, daily activity logs, and incident reports. Conducted comprehensive hand-offs of workstations and facility to incoming employees. Communicate clearly… Show more Shift Supervisor.Responsible for the safe, orderly, and expeditious movement of aircraft through airports and the national airspace system. Uses computers, radar, radios, phones, and paper tracking systems to monitor flight delays, potential hazards, weather, routes, arrival/departure times and staffing. Develop staffing reports, daily activity logs, and incident reports. Conducted comprehensive hand-offs of workstations and facility to incoming employees. Communicate clearly, ensure accuracy of service being provided and multi-task in a high-stress environment. Show less

Design, create, and market specialty jewelry with a focus on unique stones. Host jewelry design events, with bookings through AirBnb. Track inventory and supply chain, ensure quality of products, and communicate with multiple vendors and designers. Organize and plan a timeline for creation and launch of new products. File appropriate taxes, state and federal business forms, and weekly/monthly reports for sales.

Provided technical support for network security and hardware/software. Create tickets, resolve customer problems and forward to higher tier when needed. Provide customer service with language the end users can understand. Support Mac and PC users, within the same company, with software downloads and explanations of their purpose and use.

-Trained and prepared over 100 new FEMA call center representatives with a live date within a week. Supervised over 30 representatives during a shift. Mentored and taught representatives to handle high volume, emotional calls. Took escalated calls and resolved them with a calm demeanor and empathy. Ensure the work environment is organized, efficient, and clean. Responded to employee needs, provided support and guidance with difficult tasks, and ensured that daily goals were being met… Show more -Trained and prepared over 100 new FEMA call center representatives with a live date within a week. Supervised over 30 representatives during a shift. Mentored and taught representatives to handle high volume, emotional calls. Took escalated calls and resolved them with a calm demeanor and empathy. Ensure the work environment is organized, efficient, and clean. Responded to employee needs, provided support and guidance with difficult tasks, and ensured that daily goals were being met. -Created employee reports, timesheets, and conducted monthly performance meetings. Built morning briefings based on current disaster conditions and new advisories from FEMA. Show less

Shift SupervisorResponsible for the safe, orderly, and expeditious movement of aircraft through airports and the national airspace system. Ensured accuracy of all logs, paperwork, and equipment in order to provide the highest level of customer service and safety to the flying public. Trained new employees on all facets of air traffic control in an OJT environment. Provided support, positive and constructive feedback, and helped build confidence with each new team member. Issued study… Show more Shift SupervisorResponsible for the safe, orderly, and expeditious movement of aircraft through airports and the national airspace system. Ensured accuracy of all logs, paperwork, and equipment in order to provide the highest level of customer service and safety to the flying public. Trained new employees on all facets of air traffic control in an OJT environment. Provided support, positive and constructive feedback, and helped build confidence with each new team member. Issued study requirements, goals, and set reasonable expectations for trainee development. Built training reports, tracked training hours, and ensured trainees met their goals through motivation and positive reinforcement. Wyoming union representative for the National Air Traffic Controllers Association. Scheduled training, transportation, flights, and hotels for union members and representatives. Show less

LEVEL 5 JOURNEYMAN AIR TRAFFIC CONTROLLER.Learned and specialized in flight characteristics of aircraft, military and civil air directives, aeronautical charts, maps, publications and their interpretations and use. Function and use of ATC radar, communications systems and navigational aids.