Panagiotis Bimis Email & Phone Number

Athens, Gr

-Customer Service Team Leader to achieve operational excellence by streamlining processes and optimizing resource allocation, directly enhancing customer satisfaction and team productivity.-Managed Customer Quality Management (CQM) efforts across Greece, implementing quality assurance practices and addressing customer feedback to continuously improve service standards.-Served as the key user for CRM systems in Greece, responsible for configuration, maintenance, and training to optimize CRM functionalities, resulting in improved data accuracy and customer experience.-Oversaw SAP pricing policies, including setting list and net prices and managing promotional pricing strategies, ensuring alignment with company objectives and competitive market positioning.-Administered SAP Customer Master Data by creating and maintaining records, ensuring data integrity and smooth integration across sales, customer service, and financial processes.-Automated customer service processes with tools such as automated order sheets, digital offers, and e-ordering systems, reducing manual effort and enhancing service efficiency.-Implemented initiatives to boost customer satisfaction, utilizing customer feedback and analysis to drive improvements in response time, issue resolution, and overall service experience.-Owned the purchasing process, overseeing supplier coordination, budget compliance, and procurement timelines, contributing to cost efficiency and effective resource allocation.-Implemented digital transformation and business process optimization projects, automating workflows and integrating digital tools to improve accuracy, speed, and scalability of customer service operations.-Developed comprehensive PowerBI reports delivering real-time insights into sales and customer service KPIs. Enabled local management to track performance metrics, optimize decision-making, and promptly address key operational trends and challenges.

-SAP Administrator for GreeceManaged SAP system administration for Greece, ensuring smooth configuration, updates, and support for business processes. Collaborated with teams for seamless SAP integration.-Daily Business TroubleshootingProvided daily technical support to quickly resolve issues, reduce downtime, and enhance user satisfaction across business applications.-Fixed Asset ManagementLed fixed asset tracking from acquisition through disposal, establishing protocols to maintain accurate asset records and ensure smooth audits.-Digital TransformationAdvanced digital transformation efforts by identifying automation opportunities, streamlining workflows, and adopting tools that increased operational efficiency.-Hardware Upgrade (Fax Server, Call Center)Coordinated hardware upgrades for critical systems like the fax server and call center, enhancing reliability and service quality with minimal operational disruption.-Expense RationalizationAnalyzed spending to implement cost-saving measures without impacting service quality. Introduced budget controls to optimize expenses across departments.-Savings in VPN CostsOptimized VPN solutions to cut remote access costs. Conducted usage assessments and vendor negotiations, leading to significant telecom expense reductions.-Advanced Knowledge in SCCM, ADUtilized expertise in SCCM and Active Directory for efficient system administration, including device policies, software deployment, and security compliance.-Contract Administrator of Mobile/Landline PhonesManaged mobile and landline contracts, handling vendor relationships, renewals, and cost optimization to ensure effective communication services.

-Country Trainer for Technical Trainings: Delivered in-depth training sessions to colleagues and customers on lighting management systems (LMS) and automation technologies, creating tailored materials that boost product knowledge and practical application.-LMS and Automation Expert: Served as a go-to specialist for LMS and automation, advising on system setup, optimization, and troubleshooting to enhance energy efficiency and reliability, aligning solutions with modern standards.-Advanced 2nd Level Troubleshooting: Provided high-level problem resolution for complex LMS issues, collaborating with engineering and customer service teams to reduce downtime and ensure system performance.-On-Site Commissioning Services: Conducted hands-on system commissioning, validating installation, configuration, and performance to meet design standards and client needs, addressing any issues for smooth operation.-LMS Demand Creation: Created demand for LMS by promoting benefits like energy savings and compliance, working closely with sales and marketing to support market adoption through targeted outreach and presentations.-Field Support Engineer and Application Specialist: Provided expert field support, helping clients with technical inquiries, product selection, and system optimization to ensure effective lighting solutions tailored to real-world requirements.

Lighting studies of internal and external spaces.

Athens

Sales engineer and sales technical support, lighting studies of internaland external spaces. Expert on Lighting Management Systems.

Athens

Master’S Degree, Engineering-Economic Systems

Electrical Engineer'S Degree, Electrical And Computer Engineering