Phiby E. Email & Phone Number

Calabasas, California, United States

• Assist in conducting interviews to recruit seasonal team members
• Participate in training by assisting in answering questions as the training progresses, and to keep the new team members focused and engaged.
• Monitor the customer care support slack channel and efficiently respond to questions to provide guidance to seasonal team.
• Taking escalated calls (supervisor calls) when they arise.
• Providing one-on-one coaching when someone is struggling with process, policy, or productivity in their work.
• Monitor the volume of business and identify when we may need to flex team members from one skill to another.

Calabasas, California, United States

• Primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Regular interaction with team members through WebEx, Slack, or email.
• Time and screen tracking via Hubstaff