Subject Matter Expert
Current•Assist in conducting interviews to recruit seasonal team members•Participate in training by assisting in answering questions as the training progresses, and to keep the new team members focused and engaged.•Monitor the customer care support slack channel and efficiently respond to questions to provide guidance to seasonal team.•Taking escalated calls (supervisor calls) when they arise.•Providing one-on-one coaching when someone is struggling with process, policy, or productivity in their work.•Monitor the volume of business and identify when we may need to flex team members from one skill to another.
Sep 2024 - Present
