Chin Wei Pan

Chin Wei Pan Email and Phone Number

Educator at SEA Aquarium, Resorts World Sentosa @ Resorts World Sentosa
singapore
Chin Wei Pan's Location
Singapore, Singapore
About Chin Wei Pan

With a diverse background spanning education, digital marketing, and customer service, I am open to exciting opportunities in both marketing and sales. Currently, I am at Resorts World Sentosa, where I design and manage educational programs while overseeing operations and engaging with guests. This role has honed my ability to connect with people and deliver tailored solutions.My experience at Amobee involved crafting and executing digital campaigns, demonstrating my skills in strategic planning and performance optimisation. Additionally, at Qoo10 Singapore, I tackled complex customer issues, enhancing my problem-solving and communication skills. Early in my career, I developed strong guest relations and service excellence at Shangri-La Rasa Sentosa Resort and Spa.I am eager to bring my blend of marketing and sales expertise to a new role where I can contribute to achieving business goals and driving growth. Let’s connect if you have opportunities or ideas where my background could be a great fit!

Chin Wei Pan's Current Company Details
Resorts World Sentosa

Resorts World Sentosa

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Educator at SEA Aquarium, Resorts World Sentosa
singapore
Website:
rwsentosa.com
Employees:
3134
Chin Wei Pan Work Experience Details
  • Resorts World Sentosa
    Executive (Education, Research And Conservation)
    Resorts World Sentosa Dec 2022 - Present
    - Ideate, create, and execute educational and public programs aimed at enhancing learning experiences.- Assume the responsibilities of a duty manager during scheduled shifts to oversee frontline operations, ensuring meticulous data recording and reporting.- Collaborate with team members to organise, train, and supervise them effectively, ensuring the delivery of top-tier educational journeys, classroom programs, and public events.- Coordinate educational tours and public programs, fostering deep learning experiences for participants.- Deliver exceptional customer service tailored to educational programs for both schools and the general public.- Engage with guests by imparting knowledge about marine life and habitats while addressing any concerns to elevate the overall guest experience.
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  • Amobee
    Platform Executive (Client Solutions)
    Amobee Dec 2021 - Aug 2022
    Singapore
    - Contributed to the development of media plans.- Orchestrated the setup and execution of digital campaigns across various advertising platforms such as Amobee DSP, Google, and Facebook.- Vigilantly monitored the progress and effectiveness of campaigns, ensuring optimal pacing and performance.- Provided assistance to Managers and the Director throughout the entire lifecycle of digital campaigns.- Expedited the resolution of client feedback and issues by promptly escalating them to Team Managers and the Director.
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  • Qoo10 Singapore
    Customer Service Executive (Resolutions Centre)
    Qoo10 Singapore Apr 2019 - Dec 2021
    Singapore
    - Managed a substantial volume of feedback and disputes with meticulous attention to detail and professionalism.- Conducted thorough investigations into instances of service lapses to ascertain root causes and develop comprehensive resolutions.- Implemented effective solutions to resolve disputes, ensuring alignment with organizational policies and standards.- Compiled and presented comprehensive reports on the team's caseload to senior management.- Demonstrated unwavering ownership of assigned client issues from inception to resolution, prioritising customer satisfaction and service excellence throughout the process.
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  • Mandai Wildlife Group
    Wildlife Guide
    Mandai Wildlife Group Jun 2016 - Mar 2019
    Singapore
    - Orchestrated and led tours for a diverse array of guests, including esteemed individuals from global backgrounds.- Assumed responsibility for mentoring new guides, refining training protocols, and enhancing training materials.- Fostered seamless inter-departmental cooperation to meticulously plan and execute programs.- Played a pivotal role in the coordination and execution of special events, ensuring their success and alignment with organisational objectives.Recognized for excellence in service with the Excellent Service Award, attaining Silver distinction in 2017 and Gold distinction in 2018.
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  • Shangri-La Rasa Sentosa Resort And Spa
    Guest Relations Officer
    Shangri-La Rasa Sentosa Resort And Spa Mar 2015 - Aug 2015
    Singapore
    - Played a pivotal role in crafting exceptional guest experiences, fostering lasting impressions for all patrons.- Delivered unparalleled satisfaction to VIP guests by extending personalized recognition and providing prompt, courteous attention from their arrival to departure.- Addressed special requests and adeptly managed guest complaints, resolving issues promptly and effectively.- Demonstrated exceptional interpersonal skills and exercised sound judgment when dealing with challenging guests.- Engaged in routine meetings with the General Manager and Heads of Departments to align operations with organizational goals and strategies.- Executed Front Office operational responsibilities with precision and efficiency, ensuring seamless day-to-day functioning.
  • Resorts World Sentosa
    Marine Guide And Education Facilitator
    Resorts World Sentosa 2012 - 2014
    Singapore
    - Advocated for the advancement of marine life awareness and conservation efforts.- Presented informative and engaging educational talks and programs at diverse educational institutions.- Led educational tours catering to a wide range of demographics, including private, corporate, and school groups, ensuring enriching experiences for all participants.- Captivated the public with insightful narratives about the exhibits and inhabitants, fostering deeper appreciation and understanding of marine ecosystems.
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Chin Wei Pan Education Details

Frequently Asked Questions about Chin Wei Pan

What company does Chin Wei Pan work for?

Chin Wei Pan works for Resorts World Sentosa

What is Chin Wei Pan's role at the current company?

Chin Wei Pan's current role is Educator at SEA Aquarium, Resorts World Sentosa.

What schools did Chin Wei Pan attend?

Chin Wei Pan attended Sim Global Education, Temasek Polytechnic, Paya Lebar Methodists Girls' School (Secondary).

Who are Chin Wei Pan's colleagues?

Chin Wei Pan's colleagues are Kelvin Tan, Peter Tan, Toto Bañas, Carlo Luigi Cabunoc, Toh Lin, Sophie Lam, Victoria Ng.

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