Rahul Pandey Email & Phone Number

New Delhi, Delhi, India

New Delhi, Delhi, India

• Designing and setting up streaming solutions for companies from any part of the world.
• Providing Live audio and video from Corporate Offices, Launches, Political Conferences.
• Providing audio and video streaming services and private links for clients across the world.
• Providing Video conferencing solutions for companies.
• Providing dedicated internet connection and finally transmitting the live stream to private streaming servers or dedicated servers.
• Conceptulizing and creating innovative interactive solutions as per the client requirements.

Gurgaon, India

• Managing and coordinating the external team,training and certifying QA:
• Preparation and review of standard operating procedures (SOP’s).
• Training and certifying QA for our outsource center and conducting mothly evaluation.
• Daily monitoring & review of calibration reports (Internal &External).
• Conducting Internal and external audits along with MBR.

Gurgaon, India

• Responsible for monitoring and maintaining quality and compliance targets. Monitoring and auditing customer calls, mails and chats to ensure high standards of quality.
• Delivering presentations to an audience of manager level within the business. Provide weekly and monthly reports to senior managers on performance.
• Responsible for the review and update of the programme quality plans. Awareness of regulatory requirement and customer service expectations.
• Coordinating the investigation of customer complaints.Preparing and analysing information for the purpose of management review. Giving specialist quality assurance advice to associates from various company departments.

Gurgaon

Bachelor'S Degree, Art/Art Studies, General

Education record