Amol Pandey Email & Phone Number

Noida, Up, In

New Brunswick, Nj, Us

 Monitoring orders inflow and clear within specified order booking TAT. Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance. Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement. Respond to customer queries and complaints within specified TAT. Maintaining Order booking TAT. Ensure Zero order booking error. Ensure order accuracy and efficiency. Ensure 100% Compliance on audit. Ensures internal and external customer satisfaction through the effective execution of customer orders. Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution. Manage daily revenue management and report progress and achievement. Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution. Plan and execute monthly business reviews to report progress and providing insight into operations. Understand the business needs and drive the team to present meaningful and accurate reports and dashboards Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Identifies areas of concerns and opportunities for performance improvements. Ensure weekly review with stake holders such as Sales heads, Project leads, Bid and Factory for advance planning of material for Projects. Weekly/Monthly review mechanism with teams on business target, team s performance and discuss RCA for the failures.

# Started my own online food cloud kitchen on Swiggy, Food Panda and Zomato. # Regularly doing online digital marketing to increase order numbers. # Managing digital platforms to promote business through different online portals like Facebook, twitter, Instagram etc. # Solely managed kitchen services along with managing digital promotion, marketing, operations etc.

Milwaukee, Wi, Us

 Leading a team involved in providing end to end support to the customers (APAC Region) for both pre-sales and post sales operations. Acting as a single point of contact for internal customers like Finance, Logistics, Repair Center, Product Quality and Sales for various queries and concerns. Ensure continuous support to the RA Channel partners and key customers for their calls, chats, and emails. Working with the cc team to ensure that all emails, calls & chats are timely responded as per agreed SLA. Ensure both new sales and repair orders are logged in time and properly tracked till the time of actual delivery. Credit & Returns- Reviewing and approving returns from the customers as per the set guidelines. Authorizing debit or credit notes wherever required. Facilitating warranty support to the customers world-wide. Leveraging own expertise and experiences within functional area to resolve escalated issues across work groups in a timely manner, keeping customer satisfaction in mind. Coordinating with other APAC countries like China, Malaysia, Singapore & US for centralization of different processes. Develop and deliver progress reports, proposals, requirements documentation and presentations. Hands on experience on reporting and visualization tools like Power BI, Tableau, Excel etc. Prepare and report process performance metrics to the key customers and channel partners. Participating in annual customer surveys. Guiding team and driving processes as per customer feedback. Enhancing Customer Experience and Customer Loyalty through implementing tools, technology, process improvements as per inputs received through customer visits and surveys. Helping team in driving various customer complaints and escalations efficiently. Plan and direct the team to achieve targets and performance standards for volume tat, quality, compliance and regulatory adherence. Reviewing of forecast, planning of resources including hiring and training etc.

Milwaukee, Wi, Us

 Timely capturing and processing of all Orders. Back order tracking and execution. Highlighting availability issues on daily basis & follow up for resolving it. Highlighting discontinued SKUs for delisting from customer master. Coordinating with planners / expeditors for improving product availability time. Follow up with KAM for timely correction or updation of customer master. Drive a culture of customer satisfaction and proactiveness with the organization. Build and manage excellent business relationships with internal/external customer groups, peers and senior management. Responsible for identifying process gaps and implementing measures to improve the customer service. Regularly visiting distributor and customer site to understand process gaps, customer complaints and implementation of new processes or projects. As a part of Lean Six Sigma projects working on different projects for process improvement and waste reduction.

Paris, France, Fr

Being a part of a Utility process for one of the reputed UK Clients, my responsibilities include: Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. Drive team to achieve process SLAs / metrics - productivity and quality targets within the established timelines. Conduct analysis, track services delivered Handle supervisory calls, escalations or critical complaints and driving them towards resolution. Review VOC scores, provide feedback to the agents and recommend refresher training whenever necessary. Monitor, measure and report on operational issues and developing action plans to achieve timely results. Reviewing of forecast, planning of resources including hiring, training and ramp up. Anticipate potential risks (process & people) and draft timely mitigation plans to ensure zero impact.  Ensure adherence to Quality norms and processes. Conduct Quality checks & periodical reviews for process adherence.  Innovate opportunities to automate & reduce manual interventions.  Drive a culture of continuous improvement within the team. Discuss/ suggest the way forward, improvement areas to the Customer/process.  Work closely with senior leadership and driving strategic initiatives to achieve business objectives and drive continuous improvement. Facilitate successful implementation of new tools and applications.  Conducting 360 degree performance appraisal of the team. Manage attrition and absenteeism. Identify training needs and provide coaching, process training or refresher training.

Paris, France, Fr

 Resolving customer's queries received through Calls, Emails & Chats related to their utility accounts. That involves setting up new account, closure of the account, raising invoices, reviewing their bills and making financial adjustments if any required.  Identifying process improvement areas & implementing measures to maximize customer satisfaction levels. Meet and exceed process deliverables as per customer’s SLA. Achieve established KPIs for response time, backlog management and aging of work. Collaborating with the quality team for process feedbacks, scorecard discussion and process updates. Ensuring processes are fully compliant in terms of internal and external audit standards. Providing query support to new joiners.

Cs- Inter, Secretaria & Legal

Mba, Finance

B.Com, Commerce

Education record