Andrew Peterson Email & Phone Number

Akron, Ohio, United States

Austin, Texas Metropolitan Area

• Created and implemented standard operating procedures and KPIs in line with company vision, fostering sustainability and efficiency.
• Facilitated continuing education access for remote staff.
• Coordinated the creation and decommissioning logistics of locations, including integrated research B&M facilities, vehicle-based remote patient access locations, hybrid island hubs, and mobile pop-up sites.
• Developed and maintained complex staffing models for nationwide decentralized clinical research studies.
• Managed a large fleet patient access vehicles including outfitting, deployment, and maintenance.
• Procured, deployed, and maintained company assets, equipment, and supplies, ensured availability and readiness of resources for company operations.

Austin, Texas Metropolitan Area

• Consulted C-Suite on all operational decisions.
• Created and implemented standard operating procedures and KPIs in line with company vision with a heavy focus on sustainability and efficiency within a startup company
• Coordinated the creation and decommissioning logistics of decentralized access sites.
• Worked with a wide variety of community sponsor partners to acquire operational locations, and structure partnerships.
• Recruited and developed a team to provide operational excellence in remote and complex working environments
• Procured, deployed, and maintained company assets, equipment, and supplies.

Round Rock, Texas, United States

• Responsible for the administration of services for up to 5000 patients per day.
• Provide exceptional customer service to patients and ensuring a positive patient experience.
• Manage and direct employees and ensure all employee and worksite practices adhere to Curative, Inc. expectations, vision, and policies.
• Build and maintain rapport with business partners.
• Oversee all departments, managing 50 or more employees, and ensure all are operating efficiently.
• Train new hires on company practices, procedures and protocols, and customer interaction.

Austin, Texas Area

• Lead a complex decentralized nationwide team. Handled critical project deployment, for opening new sites and working with strategic partners across the country. Determined strategic growth metrics for leadership team.
• Employed system of checks and balances to ensure consistency across multiple regions
• Improved accountability and transparency through performance evaluations and corrective action
• Engaged in competitive market analysis to determine product robustness in comparison to competitors
• Performed gap analysis to realize savings through vendor supplied software solutions
• Discovered underutilized systems to effectively decrease amount of time spent on individual tasks

Spokane, Washington Area

• Achieved World Class Net Promoter Score above 95% in customer satisfaction and loyalty
• Strove to provide highest level of customer service in client interactions
• Maintained extensive in-depth knowledge of product offerings and services
• Researched competitive landscape within underserved markets to identify potential areas of expansion Andrew Peterson - page 2
• Performed competitive market analysis to realize areas of untapped sales prospects
• Established B2B partnerships with local organizations to drive sales of financial products

Greater Seattle Area

• Achieved top 25% on sales metrics store wide
• Determined creative solutions for customer needs based on active listening and evaluation
• Recognized for superior performance in selection for exclusive Manager Training program
• Developed mentorship program to engage newly hired associates in coaching role
• Participated in corporate leadership training at all available opportunities
• Identified and interviewed top representatives in store to determine aptitude as mentors

Pocatello, Idaho Area

• Inspired team of motivated salesforce in making telephone sales calls to generate sales leads, tracking and reporting activities daily through scorecard statistics reporting system. Worked with team members in.
• Provided coaching and feedback to team of twelve business development specialists
• Recognized as top performer in Pocatello market in sales and customer satisfaction
• Managed multi-lingual (English, Spanish, French) team across several regions in large region
• Earned top scores several performance competitions against other regional teams
• Established games and reward-based competitions to drive performance

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Health/Health Care Administration/Management

Healthcare Administration