Pandu Putra Email & Phone Number

Bogor, West Java, Id

Jakarta, Indonesia

Leading a newly established technical support specialized in supporting Partner/Vendor integrated products and services with Grab's environment.- Establishing Grab's wide API product and service integration support framework- Establishing a centralized Partner/Vendor technical support- Supporting API integration processes- Supporting partner's API connected products and services- Monitoring API connected system and business metrics

Jakarta, Indonesia

- Leading regional team of Singapore, Philippines, Vietnam, Thailand, Myanmar, and Cambodia Technical Support Launch team- Oversee team daily operations and people managements related tasks regionally- Responsible for crafting Technical Support Launch team Strategic Planning and OKR- Coordinating team members to support regional project rollout- Directly reporting to Head of Technical Support

Greater Jakarta Area, Indonesia

- Lead Engineering Operations in Indonesia for roll outs and projects to be done by L2 Country Technical Support Engineer- Responsible for UAT Testing and ensures product quality before going live in production- Responsible for the reporting of Indonesia's progress of product roll outs and product improvements- Works closely with the Country Product Manager in product specifications and rollouts- Responsible for continuous learning and development with support engineers on… Show more - Lead Engineering Operations in Indonesia for roll outs and projects to be done by L2 Country Technical Support Engineer- Responsible for UAT Testing and ensures product quality before going live in production- Responsible for the reporting of Indonesia's progress of product roll outs and product improvements- Works closely with the Country Product Manager in product specifications and rollouts- Responsible for continuous learning and development with support engineers on processes- Responsible for managing OKR progress of the team regionally- Responsible for improving team processes by liaising with Software Developer, Technical Program Manager, and internal team Leaders to create new or improve existing tools- Doing similar task with L2 Country Technical Support Engineer- Assisting Regional Tech Support Manager by attending meeting on behalf of him and give reports- Leading internal process improvement project by working as a Project Manager to build a web application and automation process- Part of regional user access committee to govern user role matrix across countries, took the role as Core system Super Administrator Show less

Lippo Kuningan Building 9Th Floor

- Responsible for handling Level 2 issues by deep dive into the logs in elasticssearch platform such as Scalyr/Kibana and provide investigation results to the stakeholders or escalate to the right service oncall- Responsible tp provide on the ground information to the leadership team on outage calls in order to drive issue resolution and limiting impact to the consumer.- Responsible for handling system config changes request from internal stakeholders using in-house config management… Show more - Responsible for handling Level 2 issues by deep dive into the logs in elasticssearch platform such as Scalyr/Kibana and provide investigation results to the stakeholders or escalate to the right service oncall- Responsible tp provide on the ground information to the leadership team on outage calls in order to drive issue resolution and limiting impact to the consumer.- Responsible for handling system config changes request from internal stakeholders using in-house config management platform- Responsible as a technical advisor to the internal stakeholders related to system logics, product specs and/or available features to help resolve their business requirement- Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.- Support the development and delivery of training programs and support documentation to other departments on new operation, maintenance, and troubleshooting procedures.- Participate in public events to provide technical assistance and advice.- Operate cross functions to diagnose issues, set up policies, processes and communication channels- Keep up to date with happenings by coordinating proactively with key departments in the Country- Collaborate across functions within the company such as BD, Marketing, Finance, Call center support, HR, Public affairs, etc. to ensure smooth operations and do whatever it takes to get the job done Show less

Lippo Kuningan Building 9Th Floor

- First level issue triage escalated through various platform such as Slack, Zendesk, and JIRA- Escalate issue to oncall micro services through JIRA- Following up issues with the oncall until resolution- Communicate Issues root causes to stakeholders- Responsible to manage user access for internal platform- Issue investigation though log checking through elasticsearch such as Scalyr or Kibana- Responding average 80 tickets/day

Bogor

- Troubleshooting and maintenance IT related problems such as, Desktop PC, Notebook, Router, Hub, Servers and Racks, including ATM and Printers. - Setting up Branch and sub branch network and infrastructure.- Preparing IT Network and Infrastructure for pre-opening new office branch and ATM- Configure network firewall using Juniper, Vyatta and Mikrotik devices- Documenting IT assets in Branch and Sub-Branch Offices- Procuring IT devices for Branch and Sub-Branch- Built… Show more - Troubleshooting and maintenance IT related problems such as, Desktop PC, Notebook, Router, Hub, Servers and Racks, including ATM and Printers. - Setting up Branch and sub branch network and infrastructure.- Preparing IT Network and Infrastructure for pre-opening new office branch and ATM- Configure network firewall using Juniper, Vyatta and Mikrotik devices- Documenting IT assets in Branch and Sub-Branch Offices- Procuring IT devices for Branch and Sub-Branch- Built local web application for documenting outgoing mail numbering Show less

Greater Jakarta Area, Indonesia

- Installation and Deployment Desktop Computers, Printer Devices, and Network Storage Devices to Client ( Directorate General of Taxes ).- On-site Basic Training of Devices Usage.- Communicate with Project Manager and Clients PIC.

- Lectured a few of practical courses :1. Basic database system2. Computer Graphic3. Multimedia System- Computer and network maintenance and troubleshooting- Supervise student's practical studies