Michael Pang Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Hong Kong

• Implement recruitment strategies and source candidates for AIA "Success Peter District", one of the top insurance agencies within AIA Hong Kong
• Assist successful candidates throughout the hiring process (Administration, training, paperwork)
• Go over important company information with new hires (benefits, work environment/ culture, expectations, etc.) to help maximize their on-boarding experience
• Directly support Senior District Director, Peter Lee, by managing business calendar, scheduling meetings and act as the liaison among all stakeholders

Vancouver, Canada Area

• Provided appropriate recommendation as the senior advisor to both personal and business clients while fostering long term relationships
• Provided valuable recommendations to clients by matching their needs with suitable investment products within both registered/non-registered channels (TFSA, RRSP, RRIFs, RESPs)
• Helped clients, from first time home buyers to retirees, through the mortgage borrowing process

Richmond BC

• Held senior manager responsibilities by supervising branch opening/closing procedures, coached tellers on their sales skill sets and resolved escalated client concerns
• Helped clients with their day to day banking, lending, investment needs, then provided them with suitable and value adding advices

Richmond BC

• Resolved clients’ banking concerns and followed up to ensure satisfaction is met
• Recognized by CIBC as one of the top 2% tellers in the company by demonstrating high quality client interaction, accurate transaction processing and proactive teamwork
• Actively sought sales opportunities by matching clients with suitable bank products and helping them reach their current financial needs and future investment goals

Richmond BC

• Increased sales by suggesting product combinations to meet and surpass targeted goals
• Efficiently delivered high volume of quality beverages to reduce customer’s wait time
• Actively communicated with coworkers to ensure all orders are completed with precision
• Thoroughly trained new workers about job duties in order to help lower employee turnover rates and reduce unnecessary overhead costs