Pankaj Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Managing seven Clinics Set-up at different locations at Hyderabad and VizagOverall responsibility i.e. Financials (Revenue, Volumes, Footfalls and EBIDTA) Customer Service (Through improving NPS and Q4E Scores) Recruitment, Operational, Marketing, Branding, and Liasioning of all clinics Responsible to Doctors recruitment and engagement across all core and super specialties through improved OPD Utilization % and Increasing D-SAT ScoreResponsible to Enabled People through employee… Show more Managing seven Clinics Set-up at different locations at Hyderabad and VizagOverall responsibility i.e. Financials (Revenue, Volumes, Footfalls and EBIDTA) Customer Service (Through improving NPS and Q4E Scores) Recruitment, Operational, Marketing, Branding, and Liasioning of all clinics Responsible to Doctors recruitment and engagement across all core and super specialties through improved OPD Utilization % and Increasing D-SAT ScoreResponsible to Enabled People through employee engagement (Minimizing Attrition, improving ESAT Score, Training and Development on processes, Productivity – (Patient/Employee)P&L responsibilityResponsible to profit optimization of all assets through putting right process and effective review mechanismSetting up society clinics project for One YearResponsible to Efficient Process and Cost to Revenue Show less

Hyderabad Area, India

• Responsible for Operations and Business development activities in Hyderabad region• Develops, recommends and participates in the formulation of policies and procedures for the respective• Centers in Hyderabad and implements approved hospital policies.• Develops and implements operational procedures and practices to integrate services, ensure quality care.• Responsible for all marketing, branding and statutory activities.

Hyderabad Area, India

• Overall administrative activities• Executing and monitoring all administrative procedures• Analyze and provide advice on the managerial methods on establishment of hospital, creating value and positioning the company’s quality service through implementation of standard operating procedure.• Review the hospital services, policies and procedures to enhance the efficiency and effectiveness of quality service.• Associated with Process improvement of non clinical departments and… Show more • Overall administrative activities• Executing and monitoring all administrative procedures• Analyze and provide advice on the managerial methods on establishment of hospital, creating value and positioning the company’s quality service through implementation of standard operating procedure.• Review the hospital services, policies and procedures to enhance the efficiency and effectiveness of quality service.• Associated with Process improvement of non clinical departments and optimize the effectiveness.• Process reengineering to increase the throughput value of hospital policies and procedures.• Critical review the P & L of units ensure the profit optimization and cost minimization.• Handling other region assignments too in terms of establishing the branch as profit making centre i.e. Hyderabad, Delhi, and Kolkatta. Show less

Maldives

• Periodically assess Hospital activities, organizational structure and staffing partners• Assist in formulating and presenting for annual approval, work plans and budget recommendations, including assisting the annual review of the capital budget• Facilitate the review of Hospital policies and standards, if and when required and make recommendations for change• Ensures that an effective operating system for hiring, promoting, rewarding, disciplining and terminating employees in… Show more • Periodically assess Hospital activities, organizational structure and staffing partners• Assist in formulating and presenting for annual approval, work plans and budget recommendations, including assisting the annual review of the capital budget• Facilitate the review of Hospital policies and standards, if and when required and make recommendations for change• Ensures that an effective operating system for hiring, promoting, rewarding, disciplining and terminating employees in accordance with established policies and procedures• Ensures the promotion of the philosophy and values of the Hospital mission among allemployees• Ensure the effective operation of a quality improvement process for the Hospital, includingthe periodic assessment of patient satisfaction• Ensure the operation of appropriate project and business development activities inaccordance with Hospital policies• Ensure that all financial transactions are conducted in accordance with pertinent standardsand legal requirements• Ensure that an annual audit is conducted and appropriate actions are taken in accordancewith the findings Show less

Bangalore

• Plan & conceptualize various strategies to achieve business goals across the region, aimed towards the growth in business volumes as well as profitability, ensuring the usage of modernized tools of development, expansion and diversification as per the need and resources available while achieving the set targets.• Design & implement clear ownership of revenue, profitability and resource optimization targets. Forecast and plan resource requirements (manpower, materials and… Show more • Plan & conceptualize various strategies to achieve business goals across the region, aimed towards the growth in business volumes as well as profitability, ensuring the usage of modernized tools of development, expansion and diversification as per the need and resources available while achieving the set targets.• Design & implement clear ownership of revenue, profitability and resource optimization targets. Forecast and plan resource requirements (manpower, materials and funds).• Ensure timely and speedy release of due payments to suppliers/ contractors and total compliance with relevant government/ statutory regulations and directives. Deal with statutory authorities to ensure the legal compliance of the Hospital.• Initiate operational activities across the new areas/floors of the hospital. Oversee the operations of the associate clinics. Accountable for managing the project work & commissioning of new areas.• Identify & develop vendors while providing them technical guidance on aspects & requirements by the hospital. • Oversee the inventory while liaising with the vendors for procuring & sourcing new equipments within quality parameters. Place orders to vendors while keeping a regular follow up with them on the products arrival. • Coordinate with the cross functional departments to ensure smooth operations across the hospital. Ensure timely maintenance & fixation activities across the hospital. Assist the Medical Director in all their activities.• Ensure effective maintenance facilities including Infrastructure, Buildings, HVAC / Power systems etc.• Oversee commercial activities like company lease deed and registration.• Implement effective HR policies for manpower planning, recruitment, selection, induction, deployment of employees in the organization.• Mentor subordinates and implement Staff Welfare initiatives while conducting training programs and conducting periodic performance reviews and appraisals. Show less

Hyderabad Area, India

Manager - Operations• Key Projects Handled: Commissioning of CARE Clinico Accountable for managing the floor planning, manpower planning and equipment planning and also dealt with vendor finalization for procurement of hospital assets.• Coordinated and implemented SOP across the Group.• Finalized the website content for the upgradation of existing CARE website.• Instrumental in implementing the Patient Improvement Process across the group.• Ensured the use of proper… Show more Manager - Operations• Key Projects Handled: Commissioning of CARE Clinico Accountable for managing the floor planning, manpower planning and equipment planning and also dealt with vendor finalization for procurement of hospital assets.• Coordinated and implemented SOP across the Group.• Finalized the website content for the upgradation of existing CARE website.• Instrumental in implementing the Patient Improvement Process across the group.• Ensured the use of proper Asset Management across the group. Liaised with professionals of bar coding and tagging of hospital assets.• Executed perfect review mechanism across the group while dealing with various internal departments to finalize the optimum MIS format and actual action plan.• Provided support for better strategic planning to top management by giving critical operational and financial analysis of all hospitals. Show less