Pankaj Kumar Email & Phone Number

Seasoned Operations Manager with over 9 years of experience in leading teams and projects within IT and technical support. Proven ability to streamline operations, manage resources efficiently, and contribute to the growth and success of organizations.

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  Senior Associate

  Core Integra Consulting Services Pvt Ltd

  Nov 2013 - Present - Gorakhpur, Uttar Pradesh, India

  Handing Assessment CBT, IBA & OMR Base of Various ofClients for different Govt. projects. Monitoring project progress and creating project status reportsforproject managers and stakeholders. Assisting with resource scheduling so that team members have theresources they need to complete their tasks. Scheduling stakeholder meetings and facilitatingcommunicationbetween the project manager and stakeholdersthroughout the project life cycle. Managing project management documents such as the projectplan, budget, and schedule or scope statement, as directed by theproject manager. Executing a variety of project management administrative tasks. Support team members when implementing risk managementstrategies. Responsible for the vendor management and vendor creation. Ensuring project deadlines are met. Build a strong team by cultivating relationships between eachcrew and illustrating how individual team members affect thesuccess of the entire project. Working on RCA lists the step taken to identify the problemand determine the cause and also describes the approachthe problem and prevents against.To maintain SLA compliance of various clients (An SLA pullstogether on all of the contracted services and their agreedupon expected reliability into a single document.)Key Account Management (To handle financial for allLISP/Center’s)Conducted online projects for different clients on centerlevel. Managing the complete work flow of the project onthe ground Provide training to stakeholder on ground toexecute the project