Pankaj Kumar Email & Phone Number

Greater Toronto Area, Canada

● Developed and presented over 200 sales presentations and solutions to C-level executives, showcasing technical expertise, and driving consultative selling of IT solutions and services.● Collaborated with stakeholders such as the Product Marketing Team, Business Development Manager, and Resellers to design go-to-market strategies, deliver value propositions, and increase sales within target accounts.● Worked closely with clients to determine their business requirements, objectives and long-term strategy and align offerings to meet their business objectives. Provided comprehensive customer sales and technical support for internal teams and external stakeholders to drive platform success and foster growth.● Served as a trusted advisor to 100+ customers, partners, and teammates, conducting effective discovery of technical and business requirements, processing data objectively, and designing data center infrastructure solutions. Consulted user guides, technical manuals, and other documents to research and implement solutions.● Managed key accounts and exceeded annual sales quotas by 20%. Updated opportunities in pipeline tools (SFDC) regularly.● Leveraged pipeline reports and metrics to develop a unique perspective for current opportunities and prospective accounts, using analytics to identify areas of opportunity.● Managed client relationships and Dell Canada channel partner accounts (CDW, Insight, SHI, Softchoice, etc.), consistently achieving annual sales quotas of $10 million. Strengthened relationships with partners and end-users, leading to revenue growth and surpassing sales targets.Accomplishments: Achieved 120% quota attainment in FY23 and 125% quota attainment in FY22.

Toronto, Canada Area

● Developed and presented Dell server, storage, and networking solutions to C-Level Executives, IT Managers, champions, and other decision-makers.● Handled Strategic accounts for Dell, working with leading Retailers, Banks, Telecommunication & Tech companies in Canada.● Collaborated with partners and customers to plan and implement technology solutions, increasing efficiency by 25%.● Responsible for Dell revenue from the Enterprise channel and Engaged accounts. Worked with Business units to find revenue opportunities through use cases like Data Analytics, Machine Learning & AI, Cloud innovation, and optimization.● Managed Dell partner portal for marketing materials and deal registrations. Presented Dell products and services at Company events like Dell Summit, Product sessions, Webinars, etc.● Conducted quarterly check-ins with partners to understand their requirements and challenges, aiming to expand the Dell portfolio with customers and find additional revenue opportunities.● Exceeded annual sales quotas of $5 million by effectively managing client relationships and collaborating with channel partners, resulting in revenue growth, and surpassing sales targets.Accomplishments: Achieved 115% quota attainment in FY19, 130% quota attainment in FY20 and FY21.

Toronto, Canada Area

● Spearheaded 20+ day-to-day infrastructure support operations across Canada, guaranteeing uninterrupted business processes.● Pioneered the implementation and maintenance of standardized software and hardware protocols for desktops, infrastructure, and networks.● Managed third-party Service Level Agreements, ensuring accountability and performance.● Collaborated with Senior IT leadership to shape the strategic direction of desktop and infrastructure solutions, delivering critical remote support for geographically dispersed locations.● Took charge of troubleshooting complex issues spanning Outlook, Citrix, VMware, SAP, LAN/WAN, and more.● Held responsibility for the creation, modification, and removal of Active Directory, MDM, and 500+ Microsoft Office 365 accounts.● Meticulously analyzed system, server, and device performance, proactively addressing capacity and network challenges.

Toronto, Canada Area

● Managed, processed, and resolved indents and requests, ensuring efficient and timely service delivery.● Maintained a vigilant eye on incident resolution, ensuring 100% compliance with Service Level Agreements (SLAs).● Utilized ticketing systems such as Citrix Go to Assist and LogMeIn Rescue, conducting attended and unattended support sessions while meticulously documenting each interaction.● Conducted password administration and delivered access support for Active Directory, Blackberry (BES), and iPhone (AirWatch).● Managed 1000+ user accounts, including additions, deletions, and modifications, in strict adherence to approved policies, standards, and procedures.● Offered adept support for RSA Secure ID access and addressed VPN-related issues.● Guided 150+ callers through new installations and configurations, ensuring a smooth experience.● Achieved a stellar 85% high first-call resolution rate on monthly basis, consistently maintaining a customer satisfaction rate exceeding 90%.

Noida, Uttar Pradesh, India

● Managed hardware and software support, including Windows migration and maintaining inventory.● Provided Tier 1 network support and managed user accounts in Active Directory.● Administered Lotus Notes ID files, Exchange Server, and Lotus Domino server activities.● Installed and configured 100+ applications, performed backups, and managed RSA Tokens.● Distinguished as a subject matter expert (SME) within the Helpdesk team, providing invaluable insights.● Coordinated conference calls, managed major incidents, and conducted root cause analysis, ensuring incident closure and reporting.