Pankaj Kumar Email & Phone Number

Greater Toronto Area, Canada

• Developed and presented over 200 sales presentations and solutions to C-level executives, showcasing technical expertise, and driving consultative selling of IT solutions and services.
• Collaborated with stakeholders such as the Product Marketing Team, Business Development Manager, and Resellers to design go-to-market strategies, deliver value propositions, and increase sales within target accounts.
• Worked closely with clients to determine their business requirements, objectives and long-term strategy and align offerings to meet their business objectives. Provided comprehensive customer sales and technical support.
• Served as a trusted advisor to 100+ customers, partners, and teammates, conducting effective discovery of technical and business requirements, processing data objectively, and designing data center infrastructure.
• Managed key accounts and exceeded annual sales quotas by 20%. Updated opportunities in pipeline tools (SFDC) regularly.
• Leveraged pipeline reports and metrics to develop a unique perspective for current opportunities and prospective accounts, using analytics to identify areas of opportunity.

Toronto, Canada Area

• Developed and presented Dell server, storage, and networking solutions to C-Level Executives, IT Managers, champions, and other decision-makers.
• Handled Strategic accounts for Dell, working with leading Retailers, Banks, Telecommunication & Tech companies in Canada.
• Collaborated with partners and customers to plan and implement technology solutions, increasing efficiency by 25%.
• Responsible for Dell revenue from the Enterprise channel and Engaged accounts. Worked with Business units to find revenue opportunities through use cases like Data Analytics, Machine Learning & AI, Cloud innovation.
• Managed Dell partner portal for marketing materials and deal registrations. Presented Dell products and services at Company events like Dell Summit, Product sessions, Webinars, etc.
• Conducted quarterly check-ins with partners to understand their requirements and challenges, aiming to expand the Dell portfolio with customers and find additional revenue opportunities.

Toronto, Canada Area

• Spearheaded 20+ day-to-day infrastructure support operations across Canada, guaranteeing uninterrupted business processes.
• Pioneered the implementation and maintenance of standardized software and hardware protocols for desktops, infrastructure, and networks.
• Managed third-party Service Level Agreements, ensuring accountability and performance.
• Collaborated with Senior IT leadership to shape the strategic direction of desktop and infrastructure solutions, delivering critical remote support for geographically dispersed locations.
• Took charge of troubleshooting complex issues spanning Outlook, Citrix, VMware, SAP, LAN/WAN, and more.
• Held responsibility for the creation, modification, and removal of Active Directory, MDM, and 500+ Microsoft Office 365 accounts.

Toronto, Canada Area

• Managed, processed, and resolved indents and requests, ensuring efficient and timely service delivery.
• Maintained a vigilant eye on incident resolution, ensuring 100% compliance with Service Level Agreements (SLAs).
• Utilized ticketing systems such as Citrix Go to Assist and LogMeIn Rescue, conducting attended and unattended support sessions while meticulously documenting each interaction.
• Conducted password administration and delivered access support for Active Directory, Blackberry (BES), and iPhone (AirWatch).
• Managed 1000+ user accounts, including additions, deletions, and modifications, in strict adherence to approved policies, standards, and procedures.
• Offered adept support for RSA Secure ID access and addressed VPN-related issues.

Noida, Uttar Pradesh, India

• Managed hardware and software support, including Windows migration and maintaining inventory.
• Provided Tier 1 network support and managed user accounts in Active Directory.
• Administered Lotus Notes ID files, Exchange Server, and Lotus Domino server activities.
• Installed and configured 100+ applications, performed backups, and managed RSA Tokens.
• Distinguished as a subject matter expert (SME) within the Helpdesk team, providing invaluable insights.
• Coordinated conference calls, managed major incidents, and conducted root cause analysis, ensuring incident closure and reporting.