Pankaj Mech Email and Phone Number

First Source Solutions Foreclosure Team lead: From August 2019 – May 2021• Managed the transition of Default services Foreclosure process from US Bank to Sourcepoint Mortgage (First Source Solutions).• Managing 7 teams within the Foreclosure process – Timeline management, REO Asset Setup, Figures, First legal deadline, ALS collateral Review, BID and Document executions.• Delegating of daily volumes to the team according to the SLA as per client requirement.• Prepared QC check list and Job aides for the teams• Preforming internal audits for the team on a daily basis• Preparing daily, weekly and monthly performance report for the team for management as well as client’s review• Preparing weekly and monthly business review for the management for client calls.• Handling weekly team performance calibrations call• Conducting monthly one on one discussion sessions with individuals for their performance• Preparing performance improvement plans for the individuals who are below the benchmark• Preparing root cause analysis for teams’ quality for management review and preparing action plan to improve the quality.