As an Assistant Store Manager at Telstra, I oversee the daily operations and sales performance of one of the leading telecommunications stores in Australia. I have a Bachelor's degree in Network and System Administration/Administrator from CQUniversity, and more than seven years of experience as a Customer Service and Sales Consultant at Telstra. I have developed strong skills in customer relationship management (CRM), market research, and continuous improvement, which enable me to deliver exceptional service and solutions to our customers and stakeholders. I am passionate about the telecommunications industry and its impact on society, and I strive to uphold the values and goals of Telstra, such as innovation, collaboration, and sustainability.