Pankaj Chopra Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Working as a freelance UX/UI and graphic designer. Portfolio- https://pankajuxdesigner.wixsite.com/portfoliodribbble- https://dribbble.com/pankazcreativeBehance - https://www.behance.net/pankajchopra1

Toronto, On

Responsibilities:• Troubleshoot the client’s server’s related problems.• Created tickets for Clients and contractors onsite.• Assemble the cages for Clients for the installation of new servers in the data center.• Handle the incoming and outgoing shipments of the customers.• Handle the client Tape vaulting procedure every week.• Maintain the inventory of the Servers and accessories in the data center.• Answering telephone queries from customers, including e-mail.• Document the resolved issues and their solutions and constantly improve.

Charlottetown, Pei

Responsibilities:• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.• Answering telephone queries from customers, including e-mail.• Assist team members and provide support and solutions to customer queries to meet company objectives.• Maintain updated knowledge of company products and services to better provide customer support and service solutions.• Troubleshoot customer internet issues and cable service problems via phone.

Toronto, Canada Area

Responsibilities:• Understanding the functional requirements, identifying test scenarios, and create test cases.• Arranging test environment to execute the test cases and report to test lead about the status of the assigned task.• Reporting bugs to developers so as to fix them and creating summary reports.• Updated the test cases and re-installed the complete application on various devices whenever a new build is released by the development team.

Punjab, India

Responsibilities:• Working on Sales and Service Portal project involves credit card application• Understanding the Functional requirements creating test cases and bug reports using JIRA.• Following the agile process and update team in the review and retrospective meeting

Punjab, India

• Responsible for creating the sketch, wireframe, prototype, and visual mockups.• Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.• Work independently and collaboratively with team members to develop UI/UX workflow and design.• Worked with customers to create an intuitive user interface that is cutting edge and easy to use.

Post Graduation, Mobile Application Development, 3.27 Gpa

Diploma In 3D Animation And Graphic Design, Graphic Design

Bachelors Of Technology, Computer Science Engineering, A

Activities and Societies: Organizer of CSI, Member of Computer Society Of India, Participated in several paper presentation, Involve.