Managing Youtube Monetization Trust & Safety Service Delivery vendor operations for India and APAC region .

Managed retail vendors across EU region and helped them grow their business on Amazon by driving initiatives to improve business metrics(Revenue,Net Receipts,Marketing and Promotions) and improve operational efficiency(Availability, Catalog Quality, Perfect Inbound).

Managed retail efficiency initiatives across NA(US, MX, CA) markets to support Instock and Vendor management teams to offshore non strategic tasks to Chennai node and was responsible to drive operational efficiency of offshored tasks by a team of 10 Instock Leads and 1 Subject Matter Expert reporting to me..Independently managed Novelty category for US toys team as an Instock Manager and was responsible for all supply chain and inventory planning related tasks for the… Show more Managed retail efficiency initiatives across NA(US, MX, CA) markets to support Instock and Vendor management teams to offshore non strategic tasks to Chennai node and was responsible to drive operational efficiency of offshored tasks by a team of 10 Instock Leads and 1 Subject Matter Expert reporting to me..Independently managed Novelty category for US toys team as an Instock Manager and was responsible for all supply chain and inventory planning related tasks for the category.Responsible for identifying defects in the supply chain and come up with proposal to setup up the process flow to remove the defects . Worked on initiatives to reduce unhealthy inventory , improve out of stock situation and improve forecast for NA markets, Show less

Was responsible to build and improve SOPs , handle complex reporting requests and deep dive on complex vendor issues for Amazon Vendor Services team managing Tier 1 vendors for the US marketplace.Supported AVS team as a subject matter expert for 25 SOPs related to Business Analysis, Availability,Customer Returns and Reviews, Promotion Analytics,Inventory Health,Forecasting , PO Ordering, Amazon Programs etc .

Managed a team of 18 Leads to support Business Analysis and Reporting Requests for Amazon Vendor Services team for US marketplace and was responsible to drive operational metrics like SLA, FTR, FTRR etc.

Responsible for managing 40 Key seller accounts for Kids Clothing , Toys , Baby-care,Stationery category and drive initiatives to improve seller engagement,Selection Parity with other eCommerce portals.drive ads revenue by selling Sponsored ads , Merchandising packages to assigned seller accounts.

Responsible for handling emerging sellers in Toys category across India and work very closely with those sellers to help them increase their catalog , participate in deals and promotions,helping them onboard on to the warehouse model (SD+ ) to grow their business.Responsible to manage seller escalations related to payment, FC related issues to build seller trust.Work very closely with category teams to source products for deals from sellers and drive initiatives to improve product and… Show more Responsible for handling emerging sellers in Toys category across India and work very closely with those sellers to help them increase their catalog , participate in deals and promotions,helping them onboard on to the warehouse model (SD+ ) to grow their business.Responsible to manage seller escalations related to payment, FC related issues to build seller trust.Work very closely with category teams to source products for deals from sellers and drive initiatives to improve product and seller ratings to improve customer satisfaction score. Show less

Responsible to provide product demonstrations to HNI clients for high end luxury modular kitchens.

Responsible to provide product demonstrations to International travellers and drive sales at Ishana which was a kind of India experience center at International Airport T3 , Delhi selling high end handicraft products sourced from different regions across India along with other services like Ayurveda, Live Music , Spa etc.

Generating Sustainable Livelihoods