Dawn P. Email & Phone Number

Florida, United States

United States

Tampa/St. Petersburg, Florida Area

• Conducted needs analysis to design engaging and effective learning solutions with relevant, timely content based on audience and desired outcome • Assisted VP of Learning & Communications and Director of Learning & Development in ongoing definition and refinement of all enterprise learning & performance goals, emphasizing the learner experience and fostering a learning culture • Increased the types of training topics and availability of learning experiences to reach corporate, call center, and field associates by 60% • Established departmental design and documentation templates and procedures to create consistency in proprietary training content• Partnered with cross-functional key stakeholders to conduct learning & performance gap analysis to create learner-focused solutions and increase the involvement of the L&D team in training projects for all areas of the business, including legal, finance, customer service, corporate, and field operations • Designed and produced all reference documentation and assisted in virtual facilitation for an enterprise-wide HCM implementation to over 2000 corporate, call center, and field associates• Created, implemented, and maintained a catalog of blended learning solutions delivered to 1500+ field associates• Developed multiple enterprise-wide, on-demand informational videos to support cross-functional initiatives and communications for delivery to 1000+ corporate and call center associates• Created a blended ILT/VILT New Hire Orientation program, expanding the participation from 50+ onsite corporate associates per year to over 300 onsite, remote, and field associates from all areas of the business • Independently ran the monthly New Hire Orientation program to include scheduling, creating, and updating presentations, as well as facilitation of all sessions to 1500+ associates since 2019• Acted as one of three LMS administrators to upload and track training for 2000+ associates across North America

Tampa/St. Petersburg, Florida Area

• Assisted in the planning and execution of the finance training programs and responsible for the management of the administrative functions of all finance training platforms• Utilized Axonify microlearning platform to create incentivized programs for Asia-Pacific, Europe, and North America finance teams• Maintained finance training database for all global areas• Designed and assisted in remote delivery of updated policy procedure training for Asia-Pacific teams• Coordinated and co-facilitated remote knowledge transfer sessions for South American finance team reorganization

Tampa/St. Petersburg, Florida Area

• Acted as a vital member of the Global Services (GS) Strategy & Operations North America training team in the creation and implementation of global training solution infrastructure • Led standardization of processes to drive global consistency in training materials and delivery expectations• Earned designation as in-house Articulate 360 Suite specialist to all GS training team members, selected SMEs, and cross-functional business partners on the utilization and best practices of the Articulate software• Supervised and managed eLearning projects developed by all regional training teams and troubleshot eLearning projects• Led and managed a team of 11 Training Analysts on eLearning development utilizing Articulate 360• Designed and delivered in-person Storyline 360 training program across three continents for 11 GS Training Analysts and Engage 360 training for nine selected global SMEs• Created instructional manuals to support Articulate software training and defined company instructional design best practices• Designed, developed, and implemented over 20 eLearnings for all three GS functions• Utilized a blended learning approach to design and implement an interactive self-paced orientation program to serve 2000+ off-site GS employees worldwide

Greater Atlanta Area

• Worked as part of a specialized project team for the domestic implementation of the Guidewire Suite of software• Specialized in training design for the claims and policy work streams• Analyzed and mapped current state process flows utilizing Prosci change management practices• Participated in requirements and design sessions to identify changes impacting roles and processes, focusing on the people side of change• Created training strategy and delivery plan for presentation to executive sponsors and primary stakeholders• Designed and developed a training program package to include eLearning, ILT events, job aids, scenario-based application exercises, quizzes, and facilitator and participant manuals• Obtained Prosci Change Practitioner certification• Facilitated train-the-trainers and supported training delivery to ensure training content was accurately represented to end users

Alpharetta, Ga

• Utilized ADDIE methodology• Designed, developed, and delivered blended learning training solutions including asynchronous eLearning VILT and ILT, as part of a core curriculum for on-boarding, career development, and leadership development of new hires and existing employees • Identified knowledge and behavioral gaps by analyzing performance audit scores • Created, implemented, and tracked training strategies to increase overall claims team performance • Worked with Subject Matter Experts and Vendors as part of a complete learning solutions• Designed and implemented multiple self-paced eLearnings delivered to 5000+ global employees• Lead the design and delivery of eLearning, distance learning, and instructor-led events to over 200 bodily injury claims staff in the United Kingdom as the initial phase of an enterprise platform implementation 2011-2013• Led the design and delivery of distance learning program to over 2300 domestic participants in 2009-2010, ensuring enterprise compliance with the federal government Medicare/Medicaid Mandatory Insurer Reporting Act• Assisted in the transition from off-site to in-house state-required continuing education programs, including the selection and negotiation of new vendor contracts, resulting in 68% savings

Master Of Science - Ms, Learning Design And Technology

Bachelor Of Arts (B.A.), Business/Corporate Communications