Dawn P. Email & Phone Number

Florida, United States

United States

Tampa/St. Petersburg, Florida Area

• Conducted needs analysis to design engaging and effective learning solutions with relevant, timely content based on audience and desired outcome
• Assisted VP of Learning & Communications and Director of Learning & Development in ongoing definition and refinement of all enterprise learning & performance goals, emphasizing the learner experience and fostering a.
• Increased the types of training topics and availability of learning experiences to reach corporate, call center, and field associates by 60%
• Established departmental design and documentation templates and procedures to create consistency in proprietary training content
• Partnered with cross-functional key stakeholders to conduct learning & performance gap analysis to create learner-focused solutions and increase the involvement of the L&D team in training projects for all areas of the.
• Designed and produced all reference documentation and assisted in virtual facilitation for an enterprise-wide HCM implementation to over 2000 corporate, call center, and field associates

Tampa/St. Petersburg, Florida Area

• Assisted in the planning and execution of the finance training programs and responsible for the management of the administrative functions of all finance training platforms
• Utilized Axonify microlearning platform to create incentivized programs for Asia-Pacific, Europe, and North America finance teams
• Maintained finance training database for all global areas
• Designed and assisted in remote delivery of updated policy procedure training for Asia-Pacific teams
• Coordinated and co-facilitated remote knowledge transfer sessions for South American finance team reorganization

Tampa/St. Petersburg, Florida Area

• Acted as a vital member of the Global Services (GS) Strategy & Operations North America training team in the creation and implementation of global training solution infrastructure
• Led standardization of processes to drive global consistency in training materials and delivery expectations
• Earned designation as in-house Articulate 360 Suite specialist to all GS training team members, selected SMEs, and cross-functional business partners on the utilization and best practices of the Articulate software
• Supervised and managed eLearning projects developed by all regional training teams and troubleshot eLearning projects
• Led and managed a team of 11 Training Analysts on eLearning development utilizing Articulate 360
• Designed and delivered in-person Storyline 360 training program across three continents for 11 GS Training Analysts and Engage 360 training for nine selected global SMEs

Greater Atlanta Area

• Worked as part of a specialized project team for the domestic implementation of the Guidewire Suite of software
• Specialized in training design for the claims and policy work streams
• Analyzed and mapped current state process flows utilizing Prosci change management practices
• Participated in requirements and design sessions to identify changes impacting roles and processes, focusing on the people side of change
• Created training strategy and delivery plan for presentation to executive sponsors and primary stakeholders
• Designed and developed a training program package to include eLearning, ILT events, job aids, scenario-based application exercises, quizzes, and facilitator and participant manuals

Alpharetta, GA

• Utilized ADDIE methodology
• Designed, developed, and delivered blended learning training solutions including asynchronous eLearning VILT and ILT, as part of a core curriculum for on-boarding, career development, and leadership development of new.
• Identified knowledge and behavioral gaps by analyzing performance audit scores
• Created, implemented, and tracked training strategies to increase overall claims team performance
• Worked with Subject Matter Experts and Vendors as part of a complete learning solutions
• Designed and implemented multiple self-paced eLearnings delivered to 5000+ global employees

Master Of Science - Ms, Learning Design And Technology

Bachelor Of Arts (B.A.), Business/Corporate Communications