Kapil Pant Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Being a senior tech, my basic responsibility is to assist Global Relay collaboration suite flagship enterpreise customers right after the sales cycle. Act a direct point of contact for them for any technical queries.Additionally, also participate in hiring and training of new team members. Resolve complex client issues by working dedicatedly with flagship.

Vancouver, British Columbia, Canada

Being a part of the Unified communication support team, my basic responsibility is to assist Global Relay collaboration suite customers right after the sales cycle. I support a unified communication application called Global Relay App which provides different communication channels (SMS, Voice, Instant Messaging, WhatsApp) with-in the same.

Bangalore Urban, Karnataka, India

• As an onboarding engineer, I engage with Customer in the early stage of their solution deployment and help customers via email or video meeting to build their use-case on Twilio and influence them to implement Twilio.
• Understand customer use-case and help them to setup for success.
• Drive customer adoption of Twilio and strategize their journey to launch.
• Assist customers with questions on the technical details of their implementation and… Show more As an onboarding engineer, I engage with Customer in the early stage of their solution deployment and help customers via.
• Assist customers with questions on the technical details of their implementation and integration with Twilio APIs.
• Serve as a customer advocate and work cross functionally with Engineering, Product Management, support and Sales.

India

• Twilio is an American cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text.
• Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.
• Work with Twilio Top tier customer and support,… Show more Twilio is an American cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to.
• Work with Twilio Top tier customer and support, analyze, troubleshoot, and resolve customer issues in a timely manner.
• Troubleshoot issues related to Carrier, SIP, PBX or messaging platform experience.
• Define new support process and find gap to the existing workflow.

Bengaluru, Karnataka, India

• Presales/Deployment Support:
• Participate in POCs and vendor engagements to validate technology feasibility and viability to business
• Develop KB Articles/write-ups to help in understanding the technology, market position, possible use cases.
• Help develop architectural concepts for the adoption of the technologies
• Handle first time integration request for different integration module like Active directory, VMware tunnel proxy, Per-app tunnel and Content gateway
• Helping… Show more Presales/Deployment Support:

Mangalore Area, India

Diya Systems (A CMMI level 3 company/ ISO 9001 - 2008) is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe.The operations started in 2001 and consist of 1200+ professionals today. It is the largest IT Company based out of Mangalore.

Cochin Area, India

• Bobcares has been synonymous with Customer Support and Services to Web Hosts since 1999. At this point, Bobcares directly manages over 3.5 million websites around the world, provides Linux and Windows administration.
• Provided support to both Linux and Windows servers to the customers.
• Server monitoring,… Show more Bobcares has been synonymous with Customer Support and Services to Web Hosts since 1999. At this point, Bobcares directly manages over 3.5 million websites around the world, provides Linux.
• Server monitoring, basic troubleshooting, CMS installation, server patching are the main responsibilities.
• Server monitoring include the prevention of down time or outage to any server by proactively monitoring the server from PRTG.
• Prevention of mass mailing or spamming by detecting the cause.

Cochin Area, India

• Bobcares has been synonymous with Customer Support and Services to Web Hosts since 1999. At this point, Bobcares directly manages over 3.5 million websites around the world, provides Linux and Windows administration.
• Responsible for performing the provisioning of the new Windows & Linux… Show more Bobcares has been synonymous with Customer Support and Services to Web Hosts since 1999. At this point, Bobcares directly manages over.
• Responsible for performing the provisioning of the new Windows & Linux servers with the help of VMware Esxi that is VMware visualization platform, as per the new orders.
• Installation of the Web panel or Web services & database services like Apache, Mail servers, Mysql, FTP etc. depends on the customer requirement.
• Migration of the server from one hardware node to another hardware node.
• Installation of different Web panels like Cpanel/WHM, Vesta CP, Plesk.