Paul Phruksukarn Email & Phone Number

San Diego, California

• Serve as a facilitator for multiple, concurrent, cross-departmental projects to support business practices geared toward the delivery of client service.
• Build and maintain productive relationships across the organization to gather business requirements and points of view through a variety of techniques such as work sessions and interviews for analysis and reporting to.
• Continual mapping and review of processes and related value streams to identify potential new efficiencies.
• Develop content, tools, and processes to support and assist teams with working more efficiently.
• Provide leadership and/or work guidance to less experienced personnel.
• Established procedures for a client-wide communication and notification system with a corresponding, client-accessible archive known as Client Relations Bulletins (CRB).

San Diego, California

• Served as the primary contact to clients for custom projects and as a liaison to third-party software vendors to determine requirements for interface implementations.
• Created systems specifications and objectives based on business requirements and cost effectiveness and made recommendations to management team.
• Contributed to system development and design.
• Directed the implementation of system software including the conversion of data between systems and worked with support personnel to resolve system issues.
• Prepared test plans and conducted software testing.
• Provided training and technical support to system end-users.

San Diego, California

• As with any company in start-up status, I performed multiple duties as assigned and needed, but they were all typically related to documentation (e.g., Write/edit Human Resources policies, gather.
• Tasked with research and creation within various wiki-based documentation demo products in the interests of obtaining a system to build and store documentation for the client base. After review and providing my.
• Subject matter expert providing assistance for all staff with any questions or issues they might experience working/creating in the Confluence system.
• Created the foundation and interface layout for Corelation, Inc.’s employee and client-accessible documentation system within Confluence as well as filling it with all data. Documentation included a release notes.
• Initiated the process of creating a style reference template defining logos, colors, fonts and various document elements to create a more uniform and unified look for all company documentation, this includes CSS for.
• Created and assembled a reference guide known as a “Conversion Manual” filled with information, instructions, and surveys to assist clients recently turned over from sales begin preparation for the conversion process.

San Diego, California

• Served as a project manager to coordinate the response, distribution, and delivery of time-sensitive Requests for Proposals (RFP), Requests for Information (RFI), Requests for Quote (RFQ), and Technical Assessments.
• Collaborated with Sales Executives and Clinical Consultants upon the receipt of each bid in order to determine product proposals, define proposal parameters, and identify organizational resource requirements.
• Served as the Subject Matter Expert (SME) for marketing messaging and guided product positioning based on competitive analysis and assessed client needs.
• Personally responsible for responding, reviewing, or editing an average of 3-6 bids per month from a variety of sources including direct requests from clients, public sector, government funded, and international.
• Updated and maintained a response database for team use with ever-changing information about products for future bids.

San Diego, California

• Coordinated the response, distribution, and delivery of time-sensitive Requests for Proposals (RFP) detailing all aspects of the Episys core data processing platform, as well as more than 20 complementary products.
• Personally responsible for reviewing, responding to, or editing an average of 6-8 RFP’s per month from a variety of sources including direct client requests as well as fintech consulting firms such as Next Step.
• Key resource for maintaining the quality assurance of all RFP response content.
• Conducted weekly RFP status meetings to gauge progress and facilitate deadline management.
• Collaborated with Sales and Account Executive staff upon the receipt of each RFP in order to determine product proposals, define proposal parameters, and identify organizational resource requirements.
• Developed an internal infrastructure in order to strategically align RFP resource requirements with the appropriate subject matter experts within the organization.

San Diego, California

• Served as a project manager and liaison for existing clients submitting custom development requests.
• Interacted directly with clients in order to gather technical specifications, evaluate request feasibility, and provide cost estimates.
• Coordinated with software engineers to develop client-specific custom applications, workflows, and products.
• Managed quality assurance activities in order to facilitate strict adherence to project requirements.
• Guided the deployment, testing, and training of custom projects with credit union staff to insure product delivery and client satisfaction.

San Diego, California

• Responsible for overall card control including the creation, verification, and delivery of card products as well as investigation, research, and processing of cardholder disputes.
• Conducted interviews and outside research for the composition and publication of a monthly newsletter related to card products and services intended as an educational resource for credit union-wide distribution.

San Diego, California

• Processed incoming applications for consumer loans in a call center environment including the verification and interview of members, as well as an examination of their financial obligations and credit reports to.
• Monitored and processed applications received via the credit union’s online banking channel.
• Served as the primary e-correspondent for online contact regarding member loans.

San Diego, California

• Responsible for fielding service requests, processing member transactions, and research requests in a call center environment.
• Served as an e-correspondent for online contact with members.