Paul Phruksukarn Email & Phone Number

San Diego, California

• Serve as a facilitator for multiple, concurrent, cross-departmental projects to support business practices geared toward the delivery of client service.• Build and maintain productive relationships across the organization to gather business requirements and points of view through a variety of techniques such as work sessions and interviews for analysis and reporting to appropriate parties.• Continual mapping and review of processes and related value streams to identify potential new efficiencies.• Develop content, tools, and processes to support and assist teams with working more efficiently.• Provide leadership and/or work guidance to less experienced personnel.• Established procedures for a client-wide communication and notification system with a corresponding, client-accessible archive known as Client Relations Bulletins (CRB).• Serve as the liaison for the “KeyBoard” process that welcomes client-authored enhancement submissions for review and development consideration.

San Diego, California

• Served as the primary contact to clients for custom projects and as a liaison to third-party software vendors to determine requirements for interface implementations.• Created systems specifications and objectives based on business requirements and cost effectiveness and made recommendations to management team.• Contributed to system development and design.• Directed the implementation of system software including the conversion of data between systems and worked with support personnel to resolve system issues.• Prepared test plans and conducted software testing.• Provided training and technical support to system end-users.

San Diego, California

• As with any company in start-up status, I performed multiple duties as assigned and needed, but they were all typically related to documentation (e.g., Write/edit Human Resources policies, gather specifications/pseudo-code for development, creation of technical and/or educational documents, marketing press releases).• Tasked with research and creation within various wiki-based documentation demo products in the interests of obtaining a system to build and store documentation for the client base. After review and providing my feedback, the company chose Confluence and JIRA by Atlassian.• Subject matter expert providing assistance for all staff with any questions or issues they might experience working/creating in the Confluence system.• Created the foundation and interface layout for Corelation, Inc.’s employee and client-accessible documentation system within Confluence as well as filling it with all data. Documentation included a release notes archive, setup guides, interface listings, and a dictionary consisting of over 425 tables and their respective field contents for the KeyStone core system.• Initiated the process of creating a style reference template defining logos, colors, fonts and various document elements to create a more uniform and unified look for all company documentation, this includes CSS for online documentation.• Created and assembled a reference guide known as a “Conversion Manual” filled with information, instructions, and surveys to assist clients recently turned over from sales begin preparation for the conversion process.• Served as a correspondent, writer, associate editor, and layout specialist of Corelation's quarterly newsletter called KeyNotes.• Established and managed content for social media outlets including the company website, Facebook, Twitter, Instagram, and LinkedIn.• Assisted with data collection for Business Continuity and Disaster Recovery planning.

San Diego, California

• Served as a project manager to coordinate the response, distribution, and delivery of time-sensitive Requests for Proposals (RFP), Requests for Information (RFI), Requests for Quote (RFQ), and Technical Assessments within CareFusion’s medication and supply dispensing division.• Collaborated with Sales Executives and Clinical Consultants upon the receipt of each bid in order to determine product proposals, define proposal parameters, and identify organizational resource requirements.• Served as the Subject Matter Expert (SME) for marketing messaging and guided product positioning based on competitive analysis and assessed client needs.• Personally responsible for responding, reviewing, or editing an average of 3-6 bids per month from a variety of sources including direct requests from clients, public sector, government funded, and international entities.• Updated and maintained a response database for team use with ever-changing information about products for future bids.

San Diego, California

• Coordinated the response, distribution, and delivery of time-sensitive Requests for Proposals (RFP) detailing all aspects of the Episys core data processing platform, as well as more than 20 complementary products.• Personally responsible for reviewing, responding to, or editing an average of 6-8 RFP’s per month from a variety of sources including direct client requests as well as fintech consulting firms such as Next Step International, Inc., Cornerstone Advisors, Inc., and Samaha & Associates.• Key resource for maintaining the quality assurance of all RFP response content.• Conducted weekly RFP status meetings to gauge progress and facilitate deadline management.• Collaborated with Sales and Account Executive staff upon the receipt of each RFP in order to determine product proposals, define proposal parameters, and identify organizational resource requirements.• Developed an internal infrastructure in order to strategically align RFP resource requirements with the appropriate subject matter experts within the organization.• Heavily involved in the vendor selection process for the acquisition of an RFP Content Database application (Qvidian Proposal Automation).• Tasked with compiling, organizing, and refining vital system and organizational data intended for use in developing and maintaining an RFP response database as well as a company-wide knowledge base.• Responsible for insuring that 100% of deadlines were met from the date of employ to the date of departure—a period of over five years without a missed deadline.

San Diego, California

• Served as a project manager and liaison for existing clients submitting custom development requests.• Interacted directly with clients in order to gather technical specifications, evaluate request feasibility, and provide cost estimates.• Coordinated with software engineers to develop client-specific custom applications, workflows, and products.• Managed quality assurance activities in order to facilitate strict adherence to project requirements.• Guided the deployment, testing, and training of custom projects with credit union staff to insure product delivery and client satisfaction.

San Diego, California

• Responsible for overall card control including the creation, verification, and delivery of card products as well as investigation, research, and processing of cardholder disputes.• Conducted interviews and outside research for the composition and publication of a monthly newsletter related to card products and services intended as an educational resource for credit union-wide distribution.

San Diego, California

• Processed incoming applications for consumer loans in a call center environment including the verification and interview of members, as well as an examination of their financial obligations and credit reports to determine lending needs.• Monitored and processed applications received via the credit union’s online banking channel.• Served as the primary e-correspondent for online contact regarding member loans.

San Diego, California

• Responsible for fielding service requests, processing member transactions, and research requests in a call center environment.• Served as an e-correspondent for online contact with members.