Papiya Roy Email & Phone Number

Kolkata, West Bengal, India

• Provide inputs for strategic process, method and delivery lifecycle planning, interact with business stakeholders – Unit Leadership, Delivery Excellence, Unit Marketing, TCS Product and other internal groups to plan.
• Create/review/rewrite/facilitate delivery lifecycle and process content by handshaking with DEG, BU and Product leadership teams
• Manage customer satisfaction levels in projects for documentation and process-based service delivery in the business units, including RCA of concerns, CAPA planning, execution of defect prevention, tracking of metrics.
• Strategic Quality Planning, Process Management, Process Deployment, change management / Process transformation, Risk Management, Enhance client Experience, Metrics Analysis
• Ensure adoption of and compliance to reporting and processes, metrics management, audit readiness
• Handle performance management for team

Kolkata, West Bengal, India

• Defined, developed and maintained methods and delivery lifecycle processes using Rational Method Composer
• Worked with doc deliverable artifacts and accelerators for effective adoption of methods and processes.
• Worked with projects to understand delivery scope and help provide fitment with delivery methods.

Kolkata, West Bengal, India

- Worked with projects to understand customer expectations for doc deliverables- Developed templates and content deliverables for product manuals, training manuals,FAQs, online help- Reviewed business proposals

Pune, Maharashtra, India

- Collected functional specifications for products like Money2India- Worked with developers to establish flow in prototypes and wireframes- Documented manuals, FAQs, online help for the product

Postgraduate Degree, Mass Communication/Media Studies, 67%

Bachelor Of Arts - Ba, English Language And Literature/Letters, 56%