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Paritosh Kumar is listed as Application Support Specialist | Troubleshoot, Analyze, Communicate at Mitratech, a with 450 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Paritosh Kumar.
Paritosh Kumar previously worked as Technical Support Specialist at Mitratech and Application Support Engineer at Mitratech.
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Professional Overview➢ 10+ years of experience in developing and supporting SharePoint , Jive, Jira, Salesforce, OKTA, Kofax,Office365, Confluence and other applications using Remedy and Salesforce as an incident managementapp.➢ Communicating with various stakeholders and customers to provide the best solution to any bugs orroadblocks and reporting to the concerned team.➢ Application knowledge in CRM, SharePoint, Salesforce, SaaS , Jira, Confluence, Jive, OKTA, Office365,Remedy, Nintex, SharePoint Online, SQL , Kofax.
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• Actively supported custom Java based applications for global customers.• Managed and troubleshooted Data warehouse, BI (Sisense), BO related environment and reports.• Diagnosed and troubleshooted software application issues, escalating complex technical issues when necessary.
Pune, Maharashtra, India
● Excellent analytical and troubleshooting skills.● Developing solutions based on SharePoint online and Nintex workflows and Kofax to meet user requirements by followingscrum ceremonies with relevant stakeholders, BA and Product Owners.● Supporting Kofax by monitoring the servers and testing the connection of Kofax with SharePoint libraries. Kofax was used toscan Account payable and Accounts Receivable invoices into SharePoint system.● Collaborate with other Global Customer Support team members as well as members from cross-functional teams - includingEngineering and Product Management to address complex issues.● Working on Financial services like account payable and order management domain.● Incident Lifecycle Oversight & Reporting across many of the Application teams.● Supporting Global customers with technical challenges on SharePoint and its applications following ITIL process and meetingSLA and great customer reviews.● Following Agile development process and attending all scrum ceremonies.● Adhere to SLAs and ensure customer service is timely and accurate such as First Customer Contact, First Contact Closure,Customer Satisfaction, Average Speed of Answer, Call Abandonment, etc. are met.
Other employees you can reach at mitratech.com. View company contacts for 450 employees →
Abigail Mitchell
Colleague at MitratechDenver, Colorado, United States
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KM
Kyle Mccarty
Colleague at MitratechHelena, Montana, United States
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Harika Kurugonda
Colleague at MitratechHyderabad, Telangana, India
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Rakshit Bhatt
Colleague at MitratechBhilai, Chhattisgarh, India
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Rick White
Colleague at MitratechTulsa, Oklahoma, United States
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Francisco Javier Chavarín Padilla
Colleague at MitratechMexico City, Mexico
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Ritesh Sarda
Colleague at MitratechKarnataka, India
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Laura Andrea Martinez Morales
Colleague at MitratechMonterrey, Nuevo León, Mexico
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Kapil Kesarwani
Colleague at MitratechHyderabad, Telangana, India
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Mohana Pulugurtha
Colleague at MitratechHyderabad, Telangana, India
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Paritosh Kumar works for Mitratech.
Paritosh Kumar is listed as Application Support Specialist | Troubleshoot, Analyze, Communicate at Mitratech.
Paritosh Kumar is based in Pune, Maharashtra, India while working with Mitratech.
Paritosh Kumar has worked for Mitratech, .Efficiently, and Bmc Software.
Paritosh Kumar's colleagues at Mitratech include Abigail Mitchell, Kyle Mccarty, Harika Kurugonda, Rakshit Bhatt, and Rick White.
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