● Providing technical support to a couple of clients' employees both over the phone and onsite.● Supporting all Windows 10, 11 and MAC computers for various issues. ● Managing the inventory of laptops, monitors and printers using spreadsheets and Inventory management tools like Ivanti and Service Now.● Handling user accounts, security groups and access through Active Directory.● Experience of complete cycle of imaging/refresh for the windows through USB sticks.●… Show more ● Providing technical support to a couple of clients' employees both over the phone and onsite.● Supporting all Windows 10, 11 and MAC computers for various issues. ● Managing the inventory of laptops, monitors and printers using spreadsheets and Inventory management tools like Ivanti and Service Now.● Handling user accounts, security groups and access through Active Directory.● Experience of complete cycle of imaging/refresh for the windows through USB sticks.● Managing mobile devices Iphones, Androids using SOTI MobiControl and Intune. ● Onboarding and Configuring, deploying, and relocating desktops, laptops, iPhones, android phones, printers, and any other related devices.● Offboarding desktops, laptops, iPhones, android phones from offboarded users.● Providing users solve their problem through remote desktop connections such as Go to Resolve, Datto RMM, MS Teams, Zoom, TeamViewer to remote in user devices.● Assisting users in learning how to use software applications, hardware devices, and other IT tools effectively.● Optimizing and Supporting board room and AV room technology.● Troubleshooting and configuring Cisco IP softphones.● Resolving IT helpdesk incidents in Ivanti, service now and marvel following SLAs such as MFA setup and Reset with Entra ID, VPN installations and configurations, network Issues, Network drive permission and mapping, software/hardware troubleshooting, deployment, remote support to end- users.● Providing Office 365 admin solutions (SharePoint, Exchange, Security, Onedrive, Outlooks, Teams). ● Working on various administration tools like Adobe, Fortimail, FortiToken console, Field Effect,. Migrating devices Hybrid to Entra (Azure AD).● Creating documentation according to solved incidents or tasks.● Contacting vendors to arrange repairs for In Warranty Devices.● Consistently achieved excellence in providing level 2 support and high-level white glove service to Executives, Managers and CEO. Show less

● Provided technical support to Wawanesa Insurance employees over the phone and onsite.● Setup the computer for new employees from scratch along with software installation through their internal software named software center.● Helping users to solve problems SAP, Exchange, OneDrive, SharePoint.● Manage the inventory of laptops and monitors using ServiceNow.● Experience of complete cycle of imaging/refresh for the windows, MAC laptops and pc through SCCM. ● Windows OS… Show more ● Provided technical support to Wawanesa Insurance employees over the phone and onsite.● Setup the computer for new employees from scratch along with software installation through their internal software named software center.● Helping users to solve problems SAP, Exchange, OneDrive, SharePoint.● Manage the inventory of laptops and monitors using ServiceNow.● Experience of complete cycle of imaging/refresh for the windows, MAC laptops and pc through SCCM. ● Windows OS upgrade from existing Windows 10 to Windows 11 through MECM. As well Monitor and troubleshoot as per required.● Configure, deploy, and relocate desktops, laptops, iPhones, android phones, printers, and any other related devices.● Retrieving desktops, laptops, iPhones, android phones from offboarding users.● Performing routine maintenance tasks such as systems updates, software installations, and hardware upgrades. Diagnosing and resolving hardware and software failures or malfunctions. Conducting repairs or coordinating with external vendors for equipment repairs.● Providing users solve their problem through remote desktop connection, MS Teams, TeamViewer to remote in user device.● Assisting users in learning how to use software applications, hardware devices, and other IT tools effectively.● Resolve IT helpdesk incidents in ServiceNow following SLAs, Active Directory administration, user accounts, permissions, group policies, installations, software/hardware troubleshooting, deployment, remote support to end-users.● Working closely with other IT teams, such as network administrators, system administrators, and application support teams, to resolve complex issues, implement system changes, and ensure smooth IT operations.● Work for the PC and iPhone refresh project where I refreshed almost 300 laptops and 100 phones.● Work with the facilities department to manage packing and shipping IT equipment.● Work as a Tier 2 support team and handle the tickets which are escalated as per priority. Show less

•Provided technical support to Square Pharmaceuticals Ltd employees over the phone and onsite.•Supported computer workstations, laptops, printers, mobile devices, desk phones, and other peripherals.•Used advanced technical knowledge and troubleshooting skills to diagnose problems with windows, mac, mobile devices, applications, and peripherals equipment.•Installed and maintained windows and desktop software, service packs, patches, and antivirus update for clients.•Developed… Show more •Provided technical support to Square Pharmaceuticals Ltd employees over the phone and onsite.•Supported computer workstations, laptops, printers, mobile devices, desk phones, and other peripherals.•Used advanced technical knowledge and troubleshooting skills to diagnose problems with windows, mac, mobile devices, applications, and peripherals equipment.•Installed and maintained windows and desktop software, service packs, patches, and antivirus update for clients.•Developed windows image through windows PXE server.•Ensure the data backup includes browser cache before imaging and transfer data to the new computer.•Created user account, reset the password, and update information in Active Directory•Know about managing print servers, file sharing, and adding printers to server.•Managing office 365 account to reset password and license assigning. •Involved with various workstation moving projects and ensured the workstation's internet speed and performance after the project.•Installed and troubleshoot Cisco AnyConnect VPN and RDS issues.•Worked with Network Department regarding network outage and upgrades.•Troubleshoot a wide range of layer one issues in network equipment, including Server, Switches, firewalls, and routers.•Worked with network team rack and un-rack the equipment and patching the cable.•Worked with third-party vendors to resolve issues with hardware or software covered by the annual maintenance agreement.•Maintain IT inventory by using Service Now Show less

•Provide Level 1 and level 2 support for end-users and role as a junior administrator duty included changing the password and updating information in active directory services.•Performed data backup and data migration, installed software on both PC and Mac platforms.•Set up and troubleshoot Desktop, dock station, printer, scanners, phones, and other peripherals.•Traveled to various branch office to move user pcs and workstations.•Installed Forcepoint, Symantec Endpoint… Show more •Provide Level 1 and level 2 support for end-users and role as a junior administrator duty included changing the password and updating information in active directory services.•Performed data backup and data migration, installed software on both PC and Mac platforms.•Set up and troubleshoot Desktop, dock station, printer, scanners, phones, and other peripherals.•Traveled to various branch office to move user pcs and workstations.•Installed Forcepoint, Symantec Endpoint Protection, and scanned the computer regarding virus issues.•Installing and troubleshooting a wide range of Microsoft apps issues, including outlook, word, Excel, and Microsoft team issues.•Maintained communication with the vendor regarding equipment warranty and service deals.•Setup conference room and troubleshoot audio and video issues including Skype, Zoom, and WebEx•Monitoring the ticketing system and documents troubleshooting steps to escalate the ticket.•Managed IT inventory and ensured every item is enlisted with ticket no, cost code, and username Show less