Shashank Parab Email & Phone Number

Mumbai, Mh, In

India

Texas, United States

- Strategize, research, prospect, email, cold call, and produce repeatable results for outbound sales- Analyze data to create quarterly business reports - Continually give input on and improve all aspects of the sales cycle- Use data analysis to improve sales pipeline

Mumbai, Maharashtra, India

- Conduct comprehensive research on companies showcased at expos, evaluating their potential fit for collaboration.- Identify key decision-makers and establish valuable connections to foster strategic partnerships and expand networks.- Utilize data analysis techniques to identify prospects in specific locations and ensure data accuracy through meticulous cleansing.- Initiate successful sales calls, driving revenue growth through effective communication and persuasive techniques.- Spearhead infrastructure setup for a groundbreaking project, ensuring seamless operations and optimal resource allocation.- Strategically locate and engage with individuals at targeted sites, establishing connections that facilitate project success.- Trained two team members, guiding their professional development and fostering a collaborative work environment.

Mumbai, Maharashtra, India

- Proactively engage with Citi Bank customers to deeply understand their needs and deliver exceptional service, ensuring a personalized and memorable experience.- Provide comprehensive information on new products and services, leveraging expert knowledge to educate customers and guide them towards optimal financial solutions.- Skillfully manage customer credit card accounts, overseeing all aspects from opening to closing, while ensuring accuracy, compliance, and timely processing of transactions.- Consistently deliver outstanding client service excellence, going above and beyond to exceed customer expectations and build long-lasting relationships.- Demonstrate a strong aptitude for sales by effectively promoting credit card offers and leveraging upselling opportunities, resulting in significant sales growth.- Collaborate with the business unit to achieve targets, maximizing sales effectiveness and contributing to the overall success of the organization.- Leverage excellent communication and interpersonal skills to build rapport with customers, ensuring their trust and loyalty while addressing any concerns or inquiries.- Continuously stay updated on industry trends, market insights, and product knowledge to provide up-to-date information and relevant recommendations to customers.- Demonstrate a high level of attention to detail, accuracy, and adherence to regulatory requirements, ensuring a secure and compliant environment for customer transactions.

Mumbai, Maharashtra, India

- Collaborated with Vodafone, Australia's largest telecom service provider, to deliver exceptional customer service by understanding their needs, researching issues, and providing effective solutions.- Actively listened to customer complaints and concerns, demonstrating empathy and professionalism in order to resolve issues promptly and to their satisfaction.- Assumed responsibility for resolving product or service problems by clarifying customer complaints, identifying the root cause of the issue, and selecting the most suitable solution.- Expertly explained the selected solution to customers, ensuring they understood the steps involved and how it would effectively address their problem.- Demonstrated a strong commitment to customer satisfaction by diligently following up with customers to ensure that their issues were fully resolved and that they were satisfied with the outcome.- Collaborated with cross-functional teams and departments to streamline processes, improve customer experiences, and drive overall customer satisfaction.- Proactively identified trends and patterns in customer complaints, providing valuable insights to management for continuous improvement of products and services.

Mumbai, Maharashtra, India

• Worked with Barclays Bank to understand customer needs, provide information on new products and services, managing customer’s bank accounts, including opening, closing, and overseeing transactions.• Identify customer needs, research issues, resolve complaints, and provide solutions• Taking responsibility for achieving personal targets, with aim of exceeding them. Helping and supporting colleagues to do the same.• Floor Walking and Helping new joiners in achieving their targets.• Conducting briefings on regular process updates and new changes in the project.• Recommend improvements to systems and processes for improved organizational efficiency