- Supporting, training, and supervising front office staff.- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.- Handling customer complaints and special requests.- Scheduling staff shifts and managing other HR-related tasks.- Monitoring stock and ordering office supplies.- Manager On Duty.

- Supervising Front Desk operations during morning, afternoon and nightshifts to maintain high standard customer service,- Making sure every team member has current knowledge about hotel services, prices, products and special offers,- Managing guests' requests, issues and complaints competently and completely,- Effectively dealing with guests' feedback to optimize their experiences and exceed expectations,- Monitoring team members' work and assisting them when it is… Show more - Supervising Front Desk operations during morning, afternoon and nightshifts to maintain high standard customer service,- Making sure every team member has current knowledge about hotel services, prices, products and special offers,- Managing guests' requests, issues and complaints competently and completely,- Effectively dealing with guests' feedback to optimize their experiences and exceed expectations,- Monitoring team members' work and assisting them when it is necessary,- Taking care to keep our Front Desk appearance professional.- "Hilton Honors Champion" - leader of customer loyalty programme. Show less

- Providing a warm and welcoming check-in / check-out experience for every guest,- Being the first point of contact for guests questions and issues, making sure they are addressed in an efficient manner,- Conducting night audits,- Using my skills to upsell products and services to maximize hotel revenue,- Cooperating other hotel departments.- Comprehensive programme service - Hilton OnQ,

- Representing the brand and its products in a positive way.- Generating brand awareness through word-of-mouth marketing.- One-To-One marketing and direct sales.