Front Office Supervisor
Lublin, Woj. Lubelskie, Polska
- Supervising Front Desk operations during morning, afternoon and nightshifts to maintain high standard customer service,- Making sure every team member has current knowledge about hotel services, prices, products and special offers,- Managing guests' requests, issues and complaints competently and completely,- Effectively dealing with guests' feedback to optimize their experiences and exceed expectations,- Monitoring team members' work and assisting them when it is… Show more - Supervising Front Desk operations during morning, afternoon and nightshifts to maintain high standard customer service,- Making sure every team member has current knowledge about hotel services, prices, products and special offers,- Managing guests' requests, issues and complaints competently and completely,- Effectively dealing with guests' feedback to optimize their experiences and exceed expectations,- Monitoring team members' work and assisting them when it is necessary,- Taking care to keep our Front Desk appearance professional.- "Hilton Honors Champion" - leader of customer loyalty programme. Show less