Responsible for Customer Success via Delivery and Operations.

Helping businesses with B2B and B2C digital transformations.

ThoughtMiracles is a Technology services company based out of Pune, India. We enable our clients to do their business better by leveraging our experience, innovation and technology expertise. Our clients focus on growing their business while we take care of the technology.My responsibilities include defining Business strategies, driving Sales growth and mentoring Engineering teams.

Managed accounts with a major focus on Healthcare domain. Took care of end to end delivery of application development vertical. Managing UI/UX, Backend and QA teams for Mobile and Web applications. Interacted and worked directly with multiple Client CxOs from operations and account management perspective.Helped to drive new initiatives at a company level and establish, formalize processes at Faichi.

• Project and People manager.• Define road map, future growth for the team.• Provide effort estimations, deliverable timelines and execution plans.• Review reports to ensure the quality and deliveries are green.• Review, prioritize and plan backlog handling based on SLA.• Introduce and ensure processes in the team and work on continuous improvement items.• Ensure team building, cross training and skills building.• Encourage team adopt best practices, tools and methodologies.

• Provide effort estimations, deliverable timelines and execution plans.• Coordinate with cross functional teams like Design, Development, L2 support and Customer accounts existing across the globe.• Introduce various processes in the team from quality perspective.• Carry out Root Cause Analysis ensuring Lessons Learned.• Conduct Performance Evaluations and provide regular feedbacks.• Define automation roadmap for QA team.• Conduct technical and personal interviews.• Part of various forums who work on betterment of various areas in Amdocs.

Domain: CRM. Worked as senior testing engineer on different modules of CRM.